Skip to main content

Hello, I recently changed my prepaid number to postpaid, and got subscription at the odido store, however, I cannot see subscription information in the Odido app, nor in the website. It has been 3 days and it says "error happened" everytime I want to open that page. I wonder is there anyway i can check what kind of subscription do I have? When i will be charged? And what is going on? 

Hello @Shahana1, welcome to our Community! I checked right along with you and I saw that your account was still linked to your old PrePaid connection, which is why you didn't see anything either. No worries, I just deleted the account for you and disconnected everything. Feel free to create a new account via our website and then link your subscription again. After that, you should be fine and you can see all sorts of things about your subscription! 

Will you let me know if it worked out? I'd love to hear it from you! 

Hello @Shahana1, welcome to our Community! I checked right along with you and I saw that your account was still linked to your old PrePaid connection, which is why you didn't see anything either. No worries, I just deleted the account for you and disconnected everything. Feel free to create a new account via our website and then link your subscription again. After that, you should be fine and you can see all sorts of things about your subscription! 

Will you let me know if it worked out? I'd love to hear it from you! 

 

Yes! It worked! Thank you so much!

Good morning Shahana, good to hear that it works, and on behalf of Pharwin: you're very welcome! If you have any more questions - please feel free to start a new topic. The Community is here for you. For now, I wish you a great weekend! 😊

Reageer


ForumvoorwaardenCookie instellingen