Good Morning
I have been an Odido (T-Mobile) fiber internet customer for years in my current rental (on my landlord’s name) and it’s been simply great. Awesome speed, great latency on the fiber network. Installation a couple of years ago was a breeze and professionally done. Top service!
Now i am moving to a new address within the same city (Den Haag), just 2 km away from my old address. It was obvious that I will get Odido for my new address as a loyal customer.
27 November I ordered a new 1 Gbit/sec line for my new address which was confirmed by Odido and the estimated operational date (during ordering) was shown as 18 December. I leaned back and waited for the same excellent service happen as on did my current address.
Well, I waited for 2 weeks and nothing happened. I knew the fiber operator has to schedule an appointment with me but since nothing happened I called Odido. The customer service lady was very nice and told me that indeed they are waiting for the fiber operator (Volker Wessels) to install the FTU in my home and i should give them a call to see what’s going on. This was already strange for me as I am in a contractual relationship with Odido and not Volker Wessels so why should I call them ? I gave them a call on 8 December and it turns out they need to do a “special survey” since my house is not a standalone home (it’s a multi-story building so people live above me). The lady was also very nice and promised that back office will call me to make an appointment…..and you guessed it right : they didn’t call….
So my questions to the community and Odido experts :
- Why do i need to keep pushing the fiber operator for an install date ? I am not in a contractual relationship with them, they are a subcontractor of Odido as far as I can see
- Why is Volker Wessels not scheduling an appointment ? I see fiber installation activity for other apartments ongoing on my street which have the exact same multi-story building situation as I have. Talking to them, they didn’t need a special survey like I was told I need.
- Can something be done to start enjoying the aforementioned great service of Odido FiberGlass Internet asap ? I am really used to it and now I feel deprived not having it.
Thank you for reading my post and sharing your wisdom with me.
Have a good day !
FLT1976
