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Cancel optic fiber topic

  • 5 maart 2025
  • 1 reactie
  • 7 Bekeken
J

My internet contract was about to expire.

I tried to renew through the app and I ended up ordering optic fiber.

I then called customer support, and renewed it through phone. I also asked them to cancel to optic fiber order. The customer support told me that the order will be cancelled automatically.

When I login to mijn-odido I can see that the order for optic fiber is still in progress.

What should I do?

Beste antwoord door Nora van Odido

Hi ​@johndzervos, it is great to see that you were able to renew your contract over the phone! I would love to look into your account and see what the status of the Fiber order is and if I can cancel this for you. Can you please enter your zip code, house number, date of birth and last 4 digits of the bank account number into your profile and notify us in this topic when you have done this? That way we can look into this for you! 

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1 reactie

Nora van Odido
Moderator
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  • Nora van Odido
  • Moderator | Internet + TV
  • 1582 reacties
  • Antwoord
  • 7 maart 2025

Hi ​@johndzervos, it is great to see that you were able to renew your contract over the phone! I would love to look into your account and see what the status of the Fiber order is and if I can cancel this for you. Can you please enter your zip code, house number, date of birth and last 4 digits of the bank account number into your profile and notify us in this topic when you have done this? That way we can look into this for you! 

Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base

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