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Hi there,

A week ago I have requested a T-mobile Thuis abonament for my new apartment, where I will move from the 1st of November. Since I will be working from home I will need an internet connection not to get in trouble.

 

Since then the status of my order is still “in behandeling” and I haven’t received any confirmation email. I’ve tried to get in touch with the customer service but this was unsuccessful.

 

Would it be possible to know that everything is in order and I will be able to use internet from the 1st of November? Otherwise I’d rather cancel the order.

 

 

Bedankt!

Hi Francesco,

Welcome to T-Mobile Thuis! We're happy to have you. I have checked your order and everything is going smoothly. As far as I can see there is no delay and you should receive your Installation package on time. The package is coming your way 4-7 days before the date you wanted to be online. Don't worry, I will keep an eye on your order.

Have a nice day!

Kind regards,

Demi

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