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Request a new prepaid for lost sim card

  • 20 October 2024
  • 3 reacties
  • 24 Bekeken

Hi I had a prepaid sim card but its lost with my phone. How can i get a new physical prepaid sim card for that number?

Beste antwoord door Marciano van Odido

Hi Masoud, welcome to our Community! I can order a new sim card for you or you can walk into one of our shops. If you'd like me to order a new sim card for you, please fill in the 06-number of your PrePaid, date of birth, zip code and house number in your profile. The 06-number that you filled in is a mobile subscription, so I am assuming it's not your PrePaid one. If I order a new sim card, it will take about 3 days before you receive it at your home address (if you registrated your address on your PrePaid). Otherwise a trip to one of our shops will be the quickest way to get a new sim card. They will also activate it right away. Please let me know what you'd like to do!

Bekijk origineel

Marciano van Odido
Moderator
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Hi Masoud, welcome to our Community! I can order a new sim card for you or you can walk into one of our shops. If you'd like me to order a new sim card for you, please fill in the 06-number of your PrePaid, date of birth, zip code and house number in your profile. The 06-number that you filled in is a mobile subscription, so I am assuming it's not your PrePaid one. If I order a new sim card, it will take about 3 days before you receive it at your home address (if you registrated your address on your PrePaid). Otherwise a trip to one of our shops will be the quickest way to get a new sim card. They will also activate it right away. Please let me know what you'd like to do!


  • heeft eerste post geplaatst
  • 23 december 2024

[Edited by moderator, please don't share personal information online] 


Anouk van Odido
Moderator
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Hi ​@Joanhshshshshs, welcome to our Community! Would you mind adding your PrePaid number to your account? We only see the subscription listed now or is this what you mean? Of course you can. If you need a new SIM card for your subscription, will you let us know? I'll make sure a new SIM card is on your doormat within 3 business days! I look forward to hearing from you.


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