I bought the 30 EUR bundle XLP1 as soon as I landed in the USA, but data roaming is not working. I have tried everything (also using chatbox Izzi) but nothing worked. I read from previous posts on this community that numbers might be blocked for Internet roaming in US, may you please check if that's the case for me and help me? I really need to connect to the internet!!
Beantwoord
No data roaming in US
Beste antwoord door Pharwin van Odido
Hello
What exactly do you get when you manually connect to another provider's network? Can you connect to none or only a specific network? To rule out some things, I would like to ask you to check some things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone then do this as follows: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'. Keep in mind that connected devices, need to be reconnected.
If you have already done this and it hasn't helped, it could possibly be due to your SIM card. You can test this by performing a cross test. Put your SIM card in another device to see if the problem persists. This way you can find out whether it's your SIM card or your phone.
I would like to check with you if everything is configured correctly from our side. Can you include your full name, phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us in your profile and give me a sign when you have done so? Then I can check with you right away!
While waiting for answers, I did the following after reading previous posts:
1. Reset internet settings
2. Check APN (internet.mobiel instead of smartsites.t-mobile)
3. Try to select providers manually
However, I can only get Edge connection, no LTE, so effectively I cannot browse nor message. Can someone help me please?
+14- Odido Superuser
- 8642 reacties
What phone do you have, does it support the USA mobile frequencies?
+14- Odido Superuser
- 8642 reacties
That's a device that now costs € 65 euros. I don't think this supports all world frequencies in terms of LTE. In fact, those differ between Asia, Europe and the USA. Trying another device will probably fix this problem.
+8Hello
What exactly do you get when you manually connect to another provider's network? Can you connect to none or only a specific network? To rule out some things, I would like to ask you to check some things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone then do this as follows: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'. Keep in mind that connected devices, need to be reconnected.
If you have already done this and it hasn't helped, it could possibly be due to your SIM card. You can test this by performing a cross test. Put your SIM card in another device to see if the problem persists. This way you can find out whether it's your SIM card or your phone.
I would like to check with you if everything is configured correctly from our side. Can you include your full name, phone number, zip code + house number, date of birth and the last 4 digits of the bank account number known to us in your profile and give me a sign when you have done so? Then I can check with you right away!
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