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Apple Watch Ultra 2 eSim stopped working

A
  • Amiratta
  • heeft eerste post geplaatst
  • 2 reacties

Hi there, as yesterday I cannot use mobile data on my Apple Watch Ultra 2. When I go to the watchApp, the Odido NL is under “not in use”. When I click on add new plan it gives error as there is issue connecting to server. Please find below information:

WatchOS 11.3.1

iOS 18.3.1

Watch Activated one year ago

Watch Model Number: MREG3NF/A

Odido Mobile Number: 194

 

could you please help?:(

 

Beste antwoord door Pharwin van Odido

Hi ​@Amiratta Thanks for adding to your profile information! I see with your subscription that everything is set up correctly. I suspect this has to do with a technical issue from our side. Apologies for the inconvenience! I have immediately forwarded a ticket to our technical specialists. The reference number is: 76713271. The processing time is currently 14 days due to the busy department. They might pick it up in a few days, but please note that it can take up to 14 days before you receive any feedback. This will be by phone or email. 

I hope there is a resolution soon! If you have any other questions in the meantime, feel free to ask. I'm here for you! 

 

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7 reacties

Pharwin van Odido
Moderator
Forum|alt.badge.img+8

Hello ​@Amiratta welcome to our Community! Well nice if your Multisim also does it, I am happy to look with you for a solution. Can you restart your device and your Watch for me to see if it works after that? Can you test for me if a new Multisim will work? You can do that with the steps below. In the steps below, can you indicate what you are facing and what kind of error message you are seeing? 

1. Open the “Watch app” on your iPhone.

2. Go to Mobile network.

3. Check if you see the notification about a provider update. Then click on Update.

4. Click the Configure mobile network button.

5. Using the “ Watch app” on your iPhone, log in to your “My Odido” order page.

6. After logging in, you will be taken to the Multisim order page where you can purchase a new Multisim

7. Check that you get a confirmation of your order. Your Apple Watch will now be set up.

I would like to check with you if everything is set correctly from our side with your subscription. However, I am missing the last 4 numbers of your bank account number for verification. Can you fill them in in your profile? Then I can check it with you right away! 

 

 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
A
  • Amiratta
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 12 maart 2025

Hi ​@Pharwin van Odido , thanks for your swift reply. I’ve added the last 4 digits in my account info. I restarted both my iphone and watch, however it didn’t work. I tried the steps you mentioned, when I got to the “Mobile Services”, I don’t get a notification for a provider update. When I click on “Mobile Service”, I see the above attached picture. When I click on “Add a New Plan”, then setup mobile services, I get the below following error: “Connection Failed The connection to the server was lost. Please try again later”

H
  • HarryR
  • is een Top Poster
  • 5 reacties
  • 12 maart 2025

Ik heb precies hetzelfde probleem met mijn apple watch 10. Kennelijk een storing met de server oid. Kunnen jullie bij Odido daar iets over zeggen?

Pharwin van Odido
Moderator
Forum|alt.badge.img+8

Hi ​@Amiratta thanks for filling out your profile information! I wanted to check right away with you only I see that the house number from your profile does not match what is listed under your number in our system. Can you please provide the correct house number in your profile? Then I can take a look right after that! 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
Pharwin van Odido
Moderator
Forum|alt.badge.img+8

Hoi ​@HarryR ik kijk graag met je mee naar een oplossing! Echter, is het niet de bedoeling om meerdere reacties te plaatsen over hetzelfde onderwerp in verschillende topics. Dit staat ook in onze huisregels vermeld. Op deze manier blijft het overzichtelijk voor ons en ik hoop dat je dit begrijpt. Ik zag dat je ook al had gereageerd in het onderstaande topic: 

Daar heb ik je zojuist van een reactie voorzien en ik spreek je daar graag verder! 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
A
  • Amiratta
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 13 maart 2025
Pharwin van Odido schreef:

Hi ​@Amiratta thanks for filling out your profile information! I wanted to check right away with you only I see that the house number from your profile does not match what is listed under your number in our system. Can you please provide the correct house number in your profile? Then I can take a look right after that! 

Hi ​@Pharwin van Odido , sorry for missing that. It is fixed now. Thanks!

Pharwin van Odido
Moderator
Forum|alt.badge.img+8
  • Pharwin van Odido
  • Moderator | Mobiel
  • 3328 reacties
  • Antwoord
  • 14 maart 2025

Hi ​@Amiratta Thanks for adding to your profile information! I see with your subscription that everything is set up correctly. I suspect this has to do with a technical issue from our side. Apologies for the inconvenience! I have immediately forwarded a ticket to our technical specialists. The reference number is: 76713271. The processing time is currently 14 days due to the busy department. They might pick it up in a few days, but please note that it can take up to 14 days before you receive any feedback. This will be by phone or email. 

I hope there is a resolution soon! If you have any other questions in the meantime, feel free to ask. I'm here for you! 

 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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