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Beantwoord

Linking a mobile subscription My Odido is not working

  • December 2, 2024
  • 7 reacties
  • 74 Bekeken
M

I recently switched from prepaid to subscription, both on Odido, and maintained my number. I cannot link the subscription on the app. I receive an error message saying the number is already linked to another account. I don't have another account. This seems to be a common problem, but the only solution I see is someone from Odido removing the previous account for you. I tried to contact customer service but received no reply. How can I add my new subscription so I can view my invoices?

Beste antwoord door Melissalloyd

Hi Melissa, I see that Pharwin deleted the old (PrePaid) account, but I see that there was also another account linked. I deleted this one too. Please give the system 15 minutes to process this and then you should be able to create a new account via Mijn Odido registreren and link your current subscription. Will you let me know if it worked? 

 

It worked! Thank you all for your help.

      7 reacties

      Teresa van Odido
      Moderator
      Forum|alt.badge.img+5
      • Teresa van Odido
      • Moderator | Internet + TV
      • December 3, 2024

      ​@Melissalloyd I can imagine you would like to access your Mijn Odido environment. I’m here to help you achieve this! 😀

      Can you please also add the last 4 digits of your bank account number to your community profile? The verification will then be complete, and I can help you straight away! 

      Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
      M
      • Melissalloyd
      • Auteur
      • is een nieuwe Poster
      • December 3, 2024

      Thank you, Teresa! I have added the digits to my profile. 

      Pharwin van Odido
      Forum|alt.badge.img+9

      Hello ​@Melissalloyd, thanks for adding the details to your profile! I looked right away and saw that your account was still linked to your old/inactive PrePaid connection. Hence the linking is also unsuccessful. Don't worry, I just deleted the account. Feel free to create a new account now via our website and then link your subscription again. After that, it should work! 

      Will you let me know if it works? I'd love to hear from you! 

      Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
      M
      • Melissalloyd
      • Auteur
      • is een nieuwe Poster
      • December 4, 2024

      Hi Pharwin

      I tried to make a new account but it said the email address was still linked to another account. Does this mean the previous account was not deleted, since I could also still log in? I couldn't add the subscription either. 

      Kind regards

      Melissa

      Marciano van Odido
      Moderator
      Forum|alt.badge.img+9

      Hi Melissa, I see that Pharwin deleted the old (PrePaid) account, but I see that there was also another account linked. I deleted this one too. Please give the system 15 minutes to process this and then you should be able to create a new account via Mijn Odido registreren and link your current subscription. Will you let me know if it worked? 

      Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
      M
      • Melissalloyd
      • Auteur
      • is een nieuwe Poster
      • Antwoord
      • December 5, 2024

      Hi Melissa, I see that Pharwin deleted the old (PrePaid) account, but I see that there was also another account linked. I deleted this one too. Please give the system 15 minutes to process this and then you should be able to create a new account via Mijn Odido registreren and link your current subscription. Will you let me know if it worked? 

       

      It worked! Thank you all for your help.

      Marciano van Odido
      Moderator
      Forum|alt.badge.img+9

      Hi Melissa, you're very welcome! Good to hear that it works. If you have any other questions in the future, please feel free to start a new topic. The Community is here for you! 😁

      Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
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