​@Melissalloyd I can imagine you would like to access your Mijn Odido environment. I’m here to help you achieve this! 

Can you please also add the last 4 digits of your bank account number to your community profile? The verification will then be complete, and I can help you straight away! 

Thank you, Teresa! I have added the digits to my profile. 

Hello ​@Melissalloyd, thanks for adding the details to your profile! I looked right away and saw that your account was still linked to your old/inactive PrePaid connection. Hence the linking is also unsuccessful. Don't worry, I just deleted the account. Feel free to create a new account now via our website and then link your subscription again. After that, it should work! 

Will you let me know if it works? I'd love to hear from you! 

Hi Pharwin

I tried to make a new account but it said the email address was still linked to another account. Does this mean the previous account was not deleted, since I could also still log in? I couldn't add the subscription either. 

Kind regards

Melissa

Hi Melissa, I see that Pharwin deleted the old (PrePaid) account, but I see that there was also another account linked. I deleted this one too. Please give the system 15 minutes to process this and then you should be able to create a new account via Mijn Odido registreren and link your current subscription. Will you let me know if it worked? 

It worked! Thank you all for your help.

Hi Melissa, you're very welcome! Good to hear that it works. If you have any other questions in the future, please feel free to start a new topic. The Community is here for you!