Dear Odido Customer Service,
I would like to report that I am unable to add my subscriptions to my Odido account. Whenever I try to add a subscription, I receive an error message. I have followed the instructions on your website carefully, but the issue persists.
Could you please investigate this problem and inform me of any possible solutions? I look forward to hearing from you soon.
Beste antwoord door Marciano van Odido
Hi Shaqueel, you're very welcome and thank you for the information! It looks like we've found a new issue with your error message. I've forwarded this to my technical colleagues, and they will research and fix it for you. They normally have a processing time of 14 days, but chances are that you will pick up your case sooner, because they specifically requested the case number (76651293) that I've created for you. As soon as I hear from them, I will let you know! 😊
+9Good morning Shaqueel, welcome to our Community and good to see that you want to use Mijn Odido! Could you give me more information:
I also can't find you on the phone number in your profile. Could you please check this phone number for typing errors and give me the correct one? Then I'm happy to look into this for you! 😊
Thank you for your response! Here are the requested details:
• I used to have an account linked with my mother’s subscription, but now I have created a completely new account with a different phone number.
• I am trying to add my subscription to this new account, but I keep receiving the following error message: “Er ging iets fout. Probeer het later nog een keer.” My Odido account is empty and i’m trying to link my first subscription to it.
• My phone number in the profile seems to be incorrect you said? The correct number is: XXX or XXX
• I recently transferred everything from my old phone to this one, so I’m wondering if that might be causing the issue.
Could you please look into this for me? I would really appreciate your help!
+9Hi Shaqueel, you're very welcome and thank you for the information! It looks like we've found a new issue with your error message. I've forwarded this to my technical colleagues, and they will research and fix it for you. They normally have a processing time of 14 days, but chances are that you will pick up your case sooner, because they specifically requested the case number (76651293) that I've created for you. As soon as I hear from them, I will let you know! 😊
Thank you for looking into this and for forwarding my case to the technical team. I appreciate your help! I’ll wait for the update and hope the issue gets resolved soon.
Looking forward to hearing from you.
Best regards,
Shaqeel
+8Hi
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