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Sim card blocked

  • 26 november 2024
  • 3 reacties
  • 94 Bekeken

I paid my bills, I see a confirmation in the mail that the bill is paid. But my sim card is blocked. I can't call support, go to the app. How can I solve the problem? 

I can't access the Odido app or any other service due to it needing an SMS verification code. I can't seem to reach customer service on any other platform so hopefully I can get some help here on how to get my card unblocked.

Beste antwoord door Anastasiia

Marciano van Odido schreef:

Hi Anastasia, welcome to our Community! Good to see you paid the outstanding amount, and I understand that you would like to be online again as soon as possible. Please fill in your 06-number, house number and the last 4 digits of your IBAN in your profile. Did you do the payment manually or via iDeal? Manual payments have a processing time of 3 days. Please let me know, and I'm happy to look into it for you and remove the blockage for you!

 

Good evening,


Thank you for your message,
I was able to contact support via Facebook to resolve this issue

Thank you


Regards,
Anastasiia

Bekijk origineel

3 reacties

Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Anastasia, welcome to our Community! Good to see you paid the outstanding amount, and I understand that you would like to be online again as soon as possible. Please fill in your 06-number, house number and the last 4 digits of your IBAN in your profile. Did you do the payment manually or via iDeal? Manual payments have a processing time of 3 days. Please let me know, and I'm happy to look into it for you and remove the blockage for you!


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  • heeft eerste post geplaatst
  • 1 reactie
  • Antwoord
  • 27 november 2024
Marciano van Odido schreef:

Hi Anastasia, welcome to our Community! Good to see you paid the outstanding amount, and I understand that you would like to be online again as soon as possible. Please fill in your 06-number, house number and the last 4 digits of your IBAN in your profile. Did you do the payment manually or via iDeal? Manual payments have a processing time of 3 days. Please let me know, and I'm happy to look into it for you and remove the blockage for you!

 

Good evening,


Thank you for your message,
I was able to contact support via Facebook to resolve this issue

Thank you


Regards,
Anastasiia


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi Anastasiia, I'm glad to hear that my colleagues on Facebook resolved this for you. If you have any other questions in the future, please feel free to start a new topic. We're here for you! 😄


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