I paid my bills, I see a confirmation in the mail that the bill is paid. But my sim card is blocked. I can't call support, go to the app. How can I solve the problem?
I can't access the Odido app or any other service due to it needing an SMS verification code. I can't seem to reach customer service on any other platform so hopefully I can get some help here on how to get my card unblocked.
Hi Anastasia, welcome to our Community! Good to see you paid the outstanding amount, and I understand that you would like to be online again as soon as possible. Please fill in your 06-number, house number and the last 4 digits of your IBAN in your profile. Did you do the payment manually or via iDeal? Manual payments have a processing time of 3 days. Please let me know, and I'm happy to look into it for you and remove the blockage for you!
Hi Anastasia, welcome to our Community! Good to see you paid the outstanding amount, and I understand that you would like to be online again as soon as possible. Please fill in your 06-number, house number and the last 4 digits of your IBAN in your profile. Did you do the payment manually or via iDeal? Manual payments have a processing time of 3 days. Please let me know, and I'm happy to look into it for you and remove the blockage for you!
Good evening,
Thank you for your message,
I was able to contact support via Facebook to resolve this issue
Thank you
Regards,
Anastasiia
Hi Anastasiia, I'm glad to hear that my colleagues on Facebook resolved this for you. If you have any other questions in the future, please feel free to start a new topic. We're here for you! 
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