Skip to main content
Beantwoord

Terminat contract

  • October 11, 2024
  • 7 reacties
  • 81 Bekeken

Hello

I want to cancel my subscription. I wrote this to one of your employees 1 month ago, but did not receive any response. I also thought that my subscription would be canceled at the end of my contract, but that did not happen. I can't do that via the App. Can you please do this?

Beste antwoord door Nora van Odido

Hi @AlexandeerZ, our contracts will not end automatically, but you will have to give us a month's notice to cancel the subscription for you. What way did you contact us exactly last time and did you receive a confirmation of the cancellation? 

I would love to help you to make sure that the subscription will be cancelled. Can you please make sure to add your zip code, house number, date of birth and the last 4 digits of the bank account number in your profile? That way I can access your subscription and help you with this! 

Bekijk origineel

7 reacties

Nora van Odido
Moderator
Forum|alt.badge.img+9
  • Nora van Odido
  • Moderator | Internet + TV
  • Antwoord
  • October 11, 2024

Hi @AlexandeerZ, our contracts will not end automatically, but you will have to give us a month's notice to cancel the subscription for you. What way did you contact us exactly last time and did you receive a confirmation of the cancellation? 

I would love to help you to make sure that the subscription will be cancelled. Can you please make sure to add your zip code, house number, date of birth and the last 4 digits of the bank account number in your profile? That way I can access your subscription and help you with this! 

Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
  • AlexandeerZ
  • Auteur
  • is een Top Poster
  • October 17, 2024

Hello,

 

Is there any news about my request?

Thanks.

Tommie van Odido
Moderator
Forum|alt.badge.img+13

Hi @AlexandeerZ, could you do what Nora asked in her comment? Add your zip code, house number, date of birth and the last 4 digits of the bank account number in your profile. Otherwise we cannot do anything for you. 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
  • AlexandeerZ
  • Auteur
  • is een Top Poster
  • October 18, 2024

Hi @Tommie van Odido, I’ve done it. Thank you

Teresa van Odido
Moderator
Forum|alt.badge.img+5

@AlexandeerZ Thank you for your efforts. I’m happy to help!

I immediately made the arrangements for your subscription to be canceled with a month’s notice. You’ll receive an e-mail confirmation about this as well as instructions to send the router back to us. 

Please let me know if there is anything else I can help you with. I’m always happy to do so! 

Sinds 1-7-2026 ben ik geen moderator meer op de community -Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • AlexandeerZ
  • Auteur
  • is een Top Poster
  • October 28, 2024

Hi @Teresa van Odido,   thank you for efforts, but any way company still took the money from me.

Tommie van Odido
Moderator
Forum|alt.badge.img+13

Hi @AlexandeerZ, what do you mean exactly? Your contract will be terminated next month. 

Life is too short to drink bad wine! Mods beantwoorden geen ongevraagde privéberichten.
ForumvoorwaardenAccessibility statement