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No internet, red LOS flashing

K
  • kai197923
  • heeft eerste post geplaatst
  • 2 reacties

Hi, there has been no internet connection in my house since Wednesday. The PON light is off and the LOS light keeps blinking on the huawei xgs-pon.

I called customer service but the guy just kept me on hold for 40 minutes before transferring me to someone who is in an unrelated department and couldn’t offer any help.

Could someone look into it and fix my internet?Thank you.

Beste antwoord door Cheyenne van Odido

Hi ​@kai197923, I am sorry to read this. I am here for you and we will get this fixed ASAP. Thank you for reaching out!

I can see right away that you don't receive a signal. What I did right away, is make sure that you can make an appointment with Guidion. I can't fix this from here, but the technician will fix this on location. Please make an appointment with them. 

What you can do, just to check, is gently press the patch cable on the ONT, to make sure it is properly connected. This could be the fix. If it doesn't work, please make the appointment!

Bekijk origineel

5 reacties

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5
  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 2644 reacties
  • Antwoord
  • 29 maart 2025

Hi ​@kai197923, I am sorry to read this. I am here for you and we will get this fixed ASAP. Thank you for reaching out!

I can see right away that you don't receive a signal. What I did right away, is make sure that you can make an appointment with Guidion. I can't fix this from here, but the technician will fix this on location. Please make an appointment with them. 

What you can do, just to check, is gently press the patch cable on the ONT, to make sure it is properly connected. This could be the fix. If it doesn't work, please make the appointment!

Cheyenne van Odido
Moderator
Forum|alt.badge.img+5

Hi ​@kai197923, at this moment I get an error when wanting to send a technician. I am fixing this, give me a moment

K
  • kai197923
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 31 maart 2025

​@Cheyenne van Odido Hi, is there any update on scheduling a technician?

Tommie van Odido
Moderator
Forum|alt.badge.img+9
  • Tommie van Odido
  • Moderator | Internet + TV
  • 13605 reacties
  • 1 april 2025

Hey ​@kai197923, I immediately went to check for you and see that a mechanic is already scheduled for the 7th! After that, would you give me a feedback if it's resolved? Thanks in advance. 

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
K
  • kai197923
  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 1 april 2025

​@Tommie van Odido Hi, I got a call this morning from odido saying that there is a technician around my neighborhood and he can come and take a look for me at 4pm, unfortunately the technician did not show up. I hope this means the appointment we originally agreed on, 7th of April, still stands.

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