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Beantwoord

Complaint

  • 28 maart 2025
  • 1 reactie
  • 13 Bekeken
M

Dear Odido,

I am reaching out again regarding my internet service, which has been down for almost two months. Despite calling customer support frequently, no solution has been provided, and the situation remains unchanged.

I work from home, and my TV relies on an internet connection, making this outage a serious disruption to my daily life. I understand that technical issues can take time, but nearly two months without a resolution is unacceptable. 

I would appreciate a clear update on the status of the repair, including a specific timeframe for when my internet will be fully functional again. I look forward to your prompt response and a solution.

Beste antwoord door Ishana van Odido

Hi ​@Michał, my sincere apologies for this experience. I see that we are really on the sidelines in this situation and are dependent on the network administrator. That is why I cannot give you a specific date. They will come up with a solution as soon as possible. But I want to emphasize that I fully understand your reaction! I would have preferred it differently and this is something we want to take into account internally. It is not nice to have to wait so long, we can learn from this. For now I sincerely thank you for all your patience and I wish you a nice day! 

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1 reactie

Ishana van Odido
Moderator
Forum|alt.badge.img+4
  • Ishana van Odido
  • Moderator | Internet + TV
  • 2183 reacties
  • Antwoord
  • 29 maart 2025

Hi ​@Michał, my sincere apologies for this experience. I see that we are really on the sidelines in this situation and are dependent on the network administrator. That is why I cannot give you a specific date. They will come up with a solution as soon as possible. But I want to emphasize that I fully understand your reaction! I would have preferred it differently and this is something we want to take into account internally. It is not nice to have to wait so long, we can learn from this. For now I sincerely thank you for all your patience and I wish you a nice day! 

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