I visited the Odido shop in Maastricht today as my connection (data) has not been connecting last week or so.
They informed me for some reason it has been disconnected which I did not request.
Please can you check my profile. A few months ago you helped me cancel my internet and keep my mobile plan. Your colleagues in the other request I sent confirmed this kindly.
My mobile was working as usual until last week or so.
Please check and reconnect my mobile, let me know if you need any further info from me.
Cheers
Marc
Beste antwoord door Marc Licas
Marciano van Odido schreef:
Hi Marc, no worries! Good to see that you did the payment and I'm glad you were still on time. I've reconnected your subscription and I've also sent you a confirmation e-mail. Please let me know if you received it and if you see that you're now connected again. You might want to restart your phone for it to work. I'd love to hear from you!
Hey man,
Yes I'm connected again thanks for that!
Also paid the remaining 156 confirmed today :)
Cheers for the help very quick
Feel free to link a survey I can fill out for the service you provided
Hi Marc, sorry to hear that you phone has been unexpectedly disconnected! I'm happy to help you as quickly as possible to get you back online. I can't see any cases of why your subscription has been disconnected or by who. I do see the following: you've chosen a Recycle Deal. There is an open amount for the Recycle Deal of ⏠156. Did you receive this e-mail from us on 24-02-2025? In this e-mail we inform you about the following: You can sell us back your phone in one of our Shops. In that case you won't have to pay the open amount of ⏠156. Would you like to keep the phone? That is also possible. In that case you can simply pay the open amount of ⏠156, and the phone is yours, and I can reconnect your number right away. If you'd like to sell us back the phone, please do this before Sunday the 16th as you have 21 days after receiving this e-mail to do this. You can do this in one of our Shops, and the easiest way to follow up on your reconnection is also with my colleagues in the Shop, because they can reconnect you right after they've solved the Recycle Deal without the phone costs (toestelkrediet). Please let me know what the situation is and what you prefer! đ
Hi Marc, no worries! Good to see that you did the payment and I'm glad you were still on time. I've reconnected your subscription and I've also sent you a confirmation e-mail. Please let me know if you received it and if you see that you're now connected again. You might want to restart your phone for it to work. I'd love to hear from you!
Hi Marc, no worries! Good to see that you did the payment and I'm glad you were still on time. I've reconnected your subscription and I've also sent you a confirmation e-mail. Please let me know if you received it and if you see that you're now connected again. You might want to restart your phone for it to work. I'd love to hear from you!
Hey man,
Yes I'm connected again thanks for that!
Also paid the remaining 156 confirmed today :)
Cheers for the help very quick
Feel free to link a survey I can fill out for the service you provided
Hey Marc, good to hear, and you're very welcome. Happy I could help! Thank you so much, at this moment I can't send you a survey link. But the second-best thing is via our Trustpilot. If it's not too much trouble, I would love to see your review (about me) on there. Would you please let me know if you did this? Thanks again, and if you have any other questions in the future, you know where to find me. For now, I wish you a great day! đđ»
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