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Subscription cancellation

  • 22 september 2021
  • 3 reacties
  • 146 Bekeken
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Hi! I will be moving out from the Netherlands by the end of the month, so I would like to cancel my subscription for t-mobile home. How can I do that?

 

Moderator edit: gebruikersnaam gewijzigd want het is niet toegestaan om je 06-nummer als naam te gebruiken.

Beste antwoord door Jason van Odido

Hi @vitmrsk2021, welcome to the Community!

Sad to hear you’ll be leaving the Netherlands, but congratulations on moving house! When will you be moving and when should the contract be canceled? Normally I’d ask you to send us a proof of changing residence (proof of relocation), however, your contract has already expired its annual term so you’re free to cancel whenever you’d like to, with respect to the one month term of notice of course! 😊

Please let me know when you’ll be moving abroad and I’ll make sure your subscription will be terminated. 

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    Jason van Odido
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    • Jason van Odido
    • Community Manager
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    • Antwoord
    • 23 september 2021

    Hi @vitmrsk2021, welcome to the Community!

    Sad to hear you’ll be leaving the Netherlands, but congratulations on moving house! When will you be moving and when should the contract be canceled? Normally I’d ask you to send us a proof of changing residence (proof of relocation), however, your contract has already expired its annual term so you’re free to cancel whenever you’d like to, with respect to the one month term of notice of course! 😊

    Please let me know when you’ll be moving abroad and I’ll make sure your subscription will be terminated. 

    Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
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      vitmrsk2021
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    • 23 september 2021
    Jason schreef:

    Hi @vitmrsk2021, welcome to the Community!

    Sad to hear you’ll be leaving the Netherlands, but congratulations on moving house! When will you be moving and when should the contract be canceled? Normally I’d ask you to send us a proof of changing residence (proof of relocation), however, your contract has already expired its annual term so you’re free to cancel whenever you’d like to, with respect to the one month term of notice of course! 😊

    Please let me know when you’ll be moving abroad and I’ll make sure your subscription will be terminated. 

     

    Hi Jason, thanks for your reply!

    I will be leaving September the 30th, so in one week from today.

    Jason van Odido
    Moderator
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    • Jason van Odido
    • Community Manager
    • 10751 reacties
    • 23 september 2021

    @vitmrsk2021 You’re very welcome! Unfortunately one week is in too short notice, that means that I’ll be able to cancel your contract on October 21st at the earliest. 

    I hope you’ll have an amazing stay abroad and if you ever come back, know that you’re always more than welcome to rejoin Thuis! 😄

    Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
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      vitmrsk2021
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