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Cancel Mobile Contract

A
  • ababhanu
  • heeft eerste post geplaatst
  • 1 reactie

Hello, I left Netherlands and want to cancel my Mobile subscription. I have reached out for this through both chat and Telephone customer support, I was told my subscription will be cacnelled. Unfortunately, that did not happen and I still see money being debited from my account. Please cancel my subscription.

Beste antwoord door Pharwin van Odido

Hi ​@ababhanu, I checked your subscription right away and I do see a cancellation in our system. I only see that my colleague forgot to send the confirmation, which is why you haven't received it either. Your subscription will be cancelled on 12/04/25, as you are still on one month's notice. You can consider this message as the confirmation! 

There is no toll-free or other number you can call from abroad, sorry! If you prefer not to call, you can contact us using our digital contact form: https://www.odido.nl/service/contactformulier. You can of course also visit our Community for all your questions or contact our webcare team on Facebook (Odido Nederland) or X/Twitter (@odidonederland). We are always happy to help you! 

If you have any other questions, feel free to let me know! 

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3 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 20541 reacties
  • 23 maart 2025

Hello ​@ababhanu 

Cancelling your subscription can only be done via the telephone customer support (0800-0092).

Welkom op de Odido community!
Pharwin van Odido
1 persoon vindt dit leuk
  • Pharwin van Odido
    Pharwin van Odido
A
  • ababhanu
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 24 maart 2025

Hello ​@Waqqas , I have already reached out to customer support 2 weeks back and they mentioned they will cancel my subscription. But I did not get any email till now and I still see my subscription is active. Also I am not in Netherlands and reaching customer support via telephone will be very expensive for me. 

Is there a toll free number that I can call? I already spent 20 Eur just for speaking to customer support with international roaming and my subscription is still not cancelled. I also tried to cancel it from the website, but my request keeps getting rejected after few days. Not sure how can I proceed at this point. I am paying monthly subscription amount even after leaving Netherlands.

Pharwin van Odido
Moderator
Forum|alt.badge.img+8

Hi ​@ababhanu, I checked your subscription right away and I do see a cancellation in our system. I only see that my colleague forgot to send the confirmation, which is why you haven't received it either. Your subscription will be cancelled on 12/04/25, as you are still on one month's notice. You can consider this message as the confirmation! 

There is no toll-free or other number you can call from abroad, sorry! If you prefer not to call, you can contact us using our digital contact form: https://www.odido.nl/service/contactformulier. You can of course also visit our Community for all your questions or contact our webcare team on Facebook (Odido Nederland) or X/Twitter (@odidonederland). We are always happy to help you! 

If you have any other questions, feel free to let me know! 

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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