Beantwoord

Upload speed 500 mbit instead of 1000 mbit

  • 23 October 2023
  • 29 reacties
  • 486 Bekeken
W
  • wf1nder
  • heeft eerste post geplaatst
  • 2 reacties

Hello.

I recently got a fiber optic connection. The stated speed is 1000 mbps in both directions, but this speed is actually achieved only on download. For some reason upload is limited to ~500 mbit. I check by connecting to the terminal with a wire, not via wi-fi. I tried to reboot the equipment - it doesn't help.

There is similar topics on the forum with the same problem:
https://community.odido.nl/bekabeld-internet-492/lag-spikes-upload-wordt-niet-gehaald-glasvezel-355116
https://community.odido.nl/bekabeld-internet-492/nieuwe-aansluiting-download-1000mbit-upload-500mbit-356963

Please, let's do all the necessary magic and fix the connection. Outgoing speed is important to me.

 

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Beste antwoord door wf1nder 24 October 2023, 10:17

Bekijk origineel

29 reacties

Cal van Odido
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Reputatie 7
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Hi @dexter22, good that you comment in this topic, I am more than happy to help you out with the upload speed! That is why I just conducted the re-registration of the ONT. This should give a big boost to your upload speed.

Feel free to reach out if there's anything else, we all love to see you enjoy fast and stable internet! 😄

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
D

Hi @Tommie van Odido I have same issue with my connection for months now. 500Mbps upload and 800 or so download speed. Could you also re-rig the ONT for my connection too. Thanks.

Tommie van Odido
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Great to hear @Ufuk.Ulusoy, have a nice evening! 

Life is too short to drink bad wine!
U

Hi @Ufuk.Ulusoy, welcome to our Community!

 I have just re-rigged the ONT. The ONT should restart by itself, if not? Would you please power down the ONT for 30 seconds and let everything boot up. Then you should see an immediate improvement in your speed. 

 

Hi Tommie,

 

Thank you for support. Indeed it did work. So it is 1000/1000 now. (on download side shows a lack but it is my mistake)

 

I appreciate your effort. Thanks again.

I communicated this via Twitter but they replied with a to do list. Which does not make sense at all. Now what you did is works well.

 

Tommie van Odido
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Reputatie 7
Badge +9

Hi @Ufuk.Ulusoy, welcome to our Community!

 I have just re-rigged the ONT. The ONT should restart by itself, if not? Would you please power down the ONT for 30 seconds and let everything boot up. Then you should see an immediate improvement in your speed. 

 

Life is too short to drink bad wine!
U

Hi It seems I have exactly the same issue

Tried several times to restart everything, tried wires, test servers, etc and nothing works

 

@Sven-Odido  can you check it?

 

Thanks in advance

 

Dear Giondo,

 

I have a similar problem, I am using Ethernet Gigabit connection but I can only get half at upload speed.

Can you also help me in this case?

 

 

Tommie van Odido
Rank
Reputatie 7
Badge +9

@deric.venra can you keep an eye on the connection over the next few days? If it stays like this would you please start your own topic about this and provide a full speed test in it? Then I can investigate further! Thanks in advance. 

The instructions for this can be found on our website.
- If you have a computer with macOS, please check this page: handleiding-snelheidsproblemen-mac-os.pdf (odido.nl)
- If you have a Windows computer, please check this page: handleiding-snelheidsproblemen-windows-10.pdf (odido.nl)
Please follow all the steps carefully, please share the screenshots in the topic instead of to our e-mail. We cannot process an application with missing steps.

Life is too short to drink bad wine!
D

@Tommie van Odido

 

I just checked and I am online again. Just wanted to confirm that.

 

I also checked the speedtest and it does look to have improved, got 850 down and 750 up. I will just test a few more times over the weekend to see how it goes.

 

Thank you for sorting it out so quickly. 

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @deric.venra, I checked again and something went wrong. I fixed the issue and you should be online. Can you confirm this? 

Life is too short to drink bad wine!
D

@Tommie van Odido

 

Thank you for the response. However now the internet is no longer working. The zyxel has. Red light for the internet and the Fibre box has a flashing PON, but nothing for LOS. LAN is green and connected.

 

Is it possible to see what the issue is? 

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @deric.venra, welcome to our Community!

I have re-rigged your ONT. Could you test your internet speed again? If this did not work, could you run a full speed test then?

 

The instructions for this can be found on our website.

Please follow all the steps carefully, please share the screenshots in the topic instead of to our email. We cannot process an application with missing steps.

 

 

Life is too short to drink bad wine!
D

I have the same issue, being a new client I have done some tests on my nas and laptop from various cabled points on the network. Both Upload and Download are not 1GB, with upload not going over 500/600Mbps, Max I have seen on the download is ~ 800. Image from last speedtest on ookla directly connected to the Zyxel with a cat5 cable:
 

 

Should I start a new thread for this or can the same be checked and possible fixed?

Demi van Odido
Rank
Reputatie 7
Badge +8

Hi @yashraghavan In this speedtest, is this on wifi or cabled? I have checked the connection again, but this looks good. When you restarted the modem, did you also restarted the Media Converter? If not, can you try to restart both by getting both off the power for at least 30 seconds? Then put the Media Converter back on and once this is fully restarted, put the modem back on. Let me know if this makes any difference! 

Niet aanwezig t/m 28 mei ivm verlof. De andere moderators staan voor je klaar!
Y

Hi @yashraghavan, Tommie is enjoying a well-deserved couple of days off. I've re-registered the ONT serial and it looks good so far.

Hope he is having nice vacation. @Jason van Odido  still download speed is 597Mbps and upload is 664 Mbps. Can  you check again, I have restarted the modem and tested the speed.

I have checked today, day by day it is reducing its speed.

 

Y

Hi @yashraghavan, Tommie is enjoying a well-deserved couple of days off. I've re-registered the ONT serial and it looks good so far.

Hope he is having nice vacation. @Jason van Odido  still download speed is 597Mbps and upload is 664 Mbps. Can  you check again, I have restarted the modem and tested the speed.

L

My problem has been resolved through my own topic, my ask for help above can be ignored!

L

Hi @Jason van Odido could you do the same for me? My customer number should be in my profile. I'm experiencing the same upload speed cap as the topic starter.

 

Much appreciated!

I've created my own topic for this so please refer to that, a seperate topic seemed like a better idea for visibility :)

L

Hi @Jason van Odido could you do the same for me? My customer number should be in my profile. I'm experiencing the same upload speed cap as the topic starter.

 

Much appreciated!

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @yashraghavan, Tommie is enjoying a well-deserved couple of days off. I've re-registered the ONT serial and it looks good so far.

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
Y

Hi  Tommie van Odido , looks like same issue for me as well, I have recently taken the connection. Can you please check it.

G

it seems to be working better now

 

 

Tommie van Odido
Rank
Reputatie 7
Badge +9

Hi @Giondo, I have just re-rigged the ONT. If all goes well it will restart the ONT, if not? Would you please power down the ONT for 30 seconds and let everything boot up. Then you should see an immediate improvement in your speed. 

Life is too short to drink bad wine!
G

Hi customer number updated 

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @Giondo, I'd like to re-register the ONT serial. Can you add your customer number (for example ABC12345) to your community profile please? Thanks in advance!

 

UPDATE: I re-registered the ONT and it looks promising!

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
G

Hi It seems I have exactly the same issue

Tried several times to restart everything, tried wires, test servers, etc and nothing works

 

@Sven-Odido  can you check it?

 

Thanks in advance

 

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