The minimum internet speed is not reached.

There was 3 problems as specialist from KPN said: isra point one cable was loose, that black cable which was connected to modem and also wrong port in central.
He told me that connection with new port will take something around 1 hour and i see by the modem that it's find an internet but i cannot connect with it...
Im sending a photo:

here are the photos:

Hi @faras90 the grid operator monitored the connection for 24 hours but they were not able to establish anything. We insisted they sent over a mechanic and they will contact you to make an appointment to check (and restore) the ISRA.

You're welcome @faras90! I'm keeping an eye out to see the assignment get's picked up properly. There is some discussion on whether or not this is an issue on the customer side or on the grid operator side (which goes through us) and I've stressed again that a mechanic needs to be sent over. I will keep you informed and I expect to have more information soon (hopefully tomorrow).

Hi @faras90, thank you for the clarification! I've contacted our back office with the request to contact the grid operator so they can send over a mechanic to restore the ISRA. My colleagues will contact you within five workdays!

@faras90

I zoomed into your ISRA foto, but is it correct there is a loose green wire on terminal 2A?

I checked the connection once again by directly connecting your DSL cable from the cardboard I received from you with the modem. He could not find a connection at all, and I waited about 15 minutes - in turn, when I connected the black one, which supposedly did not meet DSL requirements, he connected after 2 minutes. What's going on here and could you call a fitter? This "fun" is already a bit too long, and I pay for something that I do not have...

I understand, then why is the speed on the LAN cable equal to 48mb?

It was checked by your specialist on this cable from you, 2.4GHz band where the speed test showed about 30mb (on 5GHz its about 48mb) - the question why it is not even ensured the minimum speed of 75%, specialist answered that on the LAN cable I really get such speed - of course for sure I checked, the max is 48mb.

can you connect the modem using the wirres that came whit the box ?
Currently there are 2 cables in your isra and only one is connected to the modem.
The black one doesn't meet the DSL standard for sure. the white one i can't tell from here.

Hi Kamil, the cost for the service depends a bit on the time the mechanic needs but since it's not a service we provide I'm not entirely sure about the cost. You can contact Guidion for an initial indication though! Lowering your speed to 50 Mbps will lower the cap to this maximum so it should not effect the current speed of 47 Mbps. However the bridge tap will still be present and might cause other problems in the future (mainly signal interference) so I would advise you to get it checked out. If you want to lower the speed to 50 Mbps for now you can do this through My T-Mobile Thuis and I'm happy to do it for you as well!

Hi faras90, I'm happy to provide you with more information! Our network technicians established that there is a so called 'bridge tap' at your address. This is a split in the network AFTER your ISRA-point. This means that your incoming line is fine but the line is split somewhere in your house (think of it as similar to a problem with the electricity in your house). This is not something we or KPN can fix but you can either try and fix this yourself or you can contact a mechanic to come fix this for you (and your neighbours) similar to calling an electrician. Our installation partner Guidion also does this on private request but they will charge you for this. You can contact them through 088 2000 151 if you want to use them or you can contact another company of your choosing.