I am in this ridiculous situation and maybe someone here will have an advice. I have ordered Tmobile thuis, at the end of August. Everything went well, I have received the package and then surprise, my house does not have a connection needed for the internet. So I call technician, he comes, confirms that indeed Tmobile is not able to provide the service under this address. So its logical that now I cancel the contract and search for a new provider. I tried to call customer service several times: I am either put in the line for more than 30 minutes or, even more ridiculous, I am told by machine that I am not calling within opening hours (I obviously do), IS THERE ANYONE WORKING THERE? Finally, after three days I get an answer on facebook: sorry I cannot help, go to the shop. So I did: Hoogezand in Winkelcenter. There, I am being told: sorry we cannot help: you must call!



I am done with it, it took me 14 days without internet, struggling to contact anyone competent, and I failed. What do I do now? I just got an email welcoming me in Tmobile thuis' and mentioning my bills to pay. I want to fill in an official complaint about the service, but before I do that, I need someone to finally take care of my issue!



Any other ideas how I can resolve it?