Cannot Make International Calls

Thank you for the kind reply with useful information.

But this was not been told to me at the time of getting the Subscription,

And am i able to receive SMS while abroad ?

Also is there any way to remove the barring before 2 months ?

@khurramsiddiqi8

Outside NL your simcard will show no service so you cannot receive an sms abroad unfortunately, you can get these barrings removed when you pay an amount. I'm not sure how much but wait for a moderator to reply, they can help you with this.

I have mentioned my subscription no in the profile. WIll you be able to check that now ?

Thanks

Thank you. i am able to call Internationally.

Basically i need to ensure that I shall get coverage While during ROaming so i can get the SMS

@Marciano, I am having kind of the same problem. My subscription is from 2021. I cannot make international calls. Can you fix my account too? Please its urgent.

Hello,

I have the same problem too, unable to make or receive calls and send message from abroad, the service has been active for more than 2 months. So, if anyone here, Mr. Mariano or Mr. Pharwin could check if there are still restrictions or barring in my account please, I appreciate that. Roaming and data setting are on and no airplane mode. I have restarted several times with no luck. Thank you for the help. 

Hi,

@Pharwin, Thank you for the quick reply. I'm in the USA right now and so far nothing has worked. Still unable to make or receive calls and send messages, although, no problem on receiving messages and sending messages to service numbers. If there's a problem with the signal, receiving message shouldn't working either but it does work. Everytime I make a call from US number to this number it will say that the number or circuit is busy. If there's no restrictions or barring on the account what could be the problem that prevent me to make and receive calls and sending messages. Thank you again for your help.

Hi @eric,

Yes I'm connected to t-mobile and the balance is 67 Euro. I understand that calling is expensive but it shouldn't prevent me from sending messages, unless there's a minimum balance for that too? 

@Vmanuputty Have you already rebooted your device? Often this will still help, as your phone will reconnect to the mast in your area. 

To rule out some things, I would like to ask you to check some things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'.

I'd love to hear if this works! 

@Vmanuputty I see with your subscription that everything is set up correctly and should work. Perhaps it is down to your SIM card. Is it possible to perform a cross test with your sim card? Put your SIM card in another device to check if the problem still occurs. This way you can find out if it's because of your sim card or device. 

I would love to hear from you! 

Hi @Vmanuputty, I'm glad to read that Pharwin could help you with this as he did and on his behalf; you're very welcome. I forwarded your message to him, I'm sure he will be happy with it. If you have any questions in the future, please feel free to start a new topic. We're here for you. For now, I wish you a great day! 😊