I am writing to express my extreme frustration and demand immediate action regarding my ongoing internet outage. Since upgrading my speed from 1Gbps to 2Gbps on February 18th, I have been without internet service.
Despite receiving a new modem from Odido and scheduling an installation with Guidion, the issue remains unresolved. Multiple technicians from both Guidion and KPN have inspected the situation without success, resulting in conflicting diagnoses and no solution. Odido's customer service has provided inconsistent information and varying resolution timelines, further exacerbating the frustration.
Specific issues include:
- Conflicting diagnoses from technicians about whether the problem lies with Odido or KPN.
- Inconsistent statements about damaged cables versus issues with the central switch.
- Difficulty locating a free port during the KPN technician visit.
- Threats to charge for remaining contract months if cancellation is requested.
- Lack of escalation paths within customer service.
I demand a permanent solution before March 22nd, 2024. If Odido cannot provide the service I'm paying for, I expect the contract to be canceled without penalty and an apology for the extended inconvenience. This situation is unacceptable, and I urge Odido to demonstrate empathy and competence in resolving this matter.