Hi,
We purchased Tmobile Thuis all-in-one package on October 13. We have been waiting to since November 2 (expected delivery date on the Tmobile website). Still no sign of delivery or activation.
I have called the customer service several times. Last time (2 days ago), I have been told that a task will be created immediately to solve our problem. However, no update so far! No emails or call back.
I would understand the technical difficulty if I was living in the mountains (which doesn't exist in NL). However I live 5 min. distance from Rotterdam Centraal. Why is it this difficult to activate a phone line? How long shall I have to wait? Next year?
Beste antwoord door Jason van Odido
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