Dear T-mobile,
On the 31st of March the FTU has been installed at my house and after measuring the signal, technician noticed signal loss and tried to fix it together with the remote operator, unfortunately without success.
I have been told that this issue needs to be fixed by a specialised sub-contractor.
3 weeks later nothing happened, nobody contacted me about the status and obviosly my fiber internet is delayed even more.
I have tried contacting VolkerWessels several times, each time i was assured that this problem is being looked at and that someone would contact me shortly. This has never happened.
Can someone from T-mobile escalate this issue?
I am working from home and i have issues with my current ISP, i would like to switch to T-mobile ASAP.
Kind regards
Beste antwoord door Lisa
Bekijk origineel