Getting it was so tough, I had never assumed it, as another service provider used to start the service within a week. Where as in your case, I applied for the connection on 25th July but still there is no update that when it will be activated.
So far my experience with T mobile is pathetic. I am unable to track the progress as customer support is not reachable; Chat option most or time seems disable and there is no english phone line to connect via phone. Would you please look into the issue and update the status. If your team is unable to activate the line, let me know that I can switch to another provider.
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