No roaming internet available in DE. Connected to telekom.de network. Tried resetting network and restarting phone but still no internet. Checked on odido and I still have 25GB EU data.
My wife has Odido and has no problem with her mobile roaming internet.
Beste antwoord door Xtrios
Bekijk origineel
+15
Hello
Trying another provider does not help?
Make sure roaming and mobile data is on.
An open invoice or a betalingsregeling can also cause a barring for use outside NL.
You can also check the blokkades in your Odido account.
Tried restarting, selecting another network provider but didn't work either.
No blockages on my account. I have a monthly scheduled payment for may but no overdue payments.
Only difference from my wife is that I activated a 7 day unlimited data on Tuesday. Is that for NL only and does it override roaming?
+6
Hello
To rule out some things, I would like to ask you to check some things in your phone. Could you check for me if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'.
Otherwise, could you manually select a different network for me? In Germany, you can manually connect to one of the following networks:
- Telefonica,
- Telekom,
- Vodafone.
So you manually select a network:
*Android
*iOS (iPhone)
-Go to Settings -> Provider.
-Is 'automatic (search)' checked here? Then you can turn it off by pressing it.
-Now go manually search for available networks, select a supported network.
I'd love to hear from you if it works after that!
+15
Do you mean the 7 day unlimited voucher which you get when your home internet is not working? Maybe it doesn't work outside NL.
Hello
To rule out some things, I would like to ask you to check some things in your phone. Could you check for me if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'.
Otherwise, could you manually select a different network for me? In Germany, you can manually connect to one of the following networks:
- Telefonica,
- Telekom,
- Vodafone.
So you manually select a network:
*Android
*iOS (iPhone)
-Go to Settings -> Provider.
-Is 'automatic (search)' checked here? Then you can turn it off by pressing it.
-Now go manually search for available networks, select a supported network.
I'd love to hear from you if it works after that!
I managed to get it to work.
Needed to change the APN from smartsites.odido to internet.mobiel
+6
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