I have been trying since Friday to chat with an advisor about a billing dispute but there are never any advisors available and there doesn't appear to be any possibility to get into a queue to wait for one. What can I do to get a human in the chat?
Contacting Odido for billing dispute
Reputatie 7
+16
Hi
I'll hand your topic over to one of our excellent mobile colleagues:
Reputatie 7
+9
Hi Barbara, sorry to hear that there are no colleague available via chat, but I'm glad you found your way to our Community! I couldn't find you on your e-mail address, so please fill in your 06-number in your profile under 'Klantnummer’ and let me know what it is I can help you with exactly. I'm here for you! 😊
I have been trying since Friday to chat with an advisor about a billing dispute but there are never any advisors available and there doesn't appear to be any possibility to get into a queue to wait for one. What can I do to get a human in the chat?
Good afternoon,
I am currently in Canada which is why I didn’t answer right away. Being a prepaid customer, you will know:
Hallo! Omdat je in Canada bent, sms'en we je.
Bellen binnen dit land, naar Nederland en de rest van de EU kost 1,27 p/m, gebeld worden 0,76 p/m, sms versturen 0,51 p/b en sms ontvangen is gratis.
From here, calling 0800-0092 doesn’t work. Calling or texting would cost more than the disputed amount. You can write to me at XXX@hotmail.com.
Thank you,
Barbara
I have been trying since Friday to chat with an advisor about a billing dispute but there are never any advisors available and there doesn't appear to be any possibility to get into a queue to wait for one. What can I do to get a human in the chat?
Reputatie 7
+9
Hi Barbara, no worries! I hope you're having a good time in Canada. I'm not able to contact you via mail. But I'm happy to help you here on the Community. I don't see your 06-number in your profile yet. Please fill it in or send it to me in a private message, so I can look into your account! 😄
Sorry but I can’t find how to send you a PM. Could you please send me a PM so I can reply with my phone number?
Reputatie 1
- Super User
- 9 reacties
-
14 February 2024
To send a PM: click on the foto (avatar) of the person you want to contact, Click then on the text “stuur bericht” (send message.)
Hi Barbara, no worries! I hope you're having a good time in Canada. I'm not able to contact you via mail. But I'm happy to help you here on the Community. I don't see your 06-number in your profile yet. Please fill it in or send it to me in a private message, so I can look into your account! 😄
Hi Marciano, I sent you a private message last week with my phone number and contact details but haven’t heard back from you. Did you get it?
Reputatie 7
+9
Hi Barbara, I'm working on your case as we speak. I will be with you within a few minutes! 😄
Onterechte incasso ontvangen. Ik ben nu op een vakantie adres buiten Europa, bellen voor mij met de klantenservice is nu niet ongelijk.
e-mailen laat Odido niet toe, via de chatrobot is drama, een online formulier al ingevuld en nooit reactie ontvangen. Voor mijn vakantie al 2 keer gebeld met de belofte dat het opgelost zou worden en ik geen incasso meer zou krijgen. Nu krijg ik plots een aanmaning die ik binnen 2 weken moet betalen anders volgt er een hogere incasso. Nu is de incasso onterecht en bevestigd (al 2 x voor mijn vakantie) graag een definitieve oplossing a.u.b.
Reputatie 7
+4
Hoi
Ik heb dit inmiddels al voor je opgelost, dit komt helemaal goed! 😄
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