Below is my first month experience with T mobile (Home internet services):
I do not have internet at my home since mid november. Raised the service request on 16th November and booked appointment with Guidion technician for 22nd November.
On 22nd, I got a call that he would go to some network centre and would try to do put some fix over there.. Unfortunately the fix did not work and he mentioned that was all he could do and hat he would open another case so someone can come to my home to fix it.
Followed up with T mobile on 22nd, the customer care representative mentioned the request is open and guidion would send another person for fixing it. So wait.
Called Guidion next day, they said its out of their scope and that network guy might come to fix (probably KPN) so connect with T mobile.
Called T mobile again, they mentioned, case is open someone would give a call for appointment.. so wait.
Did multiple follow-ups with t-mobile customer care but after verification, problem hearing. etc. got same reply of wait wait and wait.
Today morning 925th Nov) called them again since weekend is approaching and 1 day wait from them would mean 3 calendar day wait and another weekend without internet, The executive gave KPN’s number and mentioned they need to come and fix it and i can try to check with them and wait
In the evening I called KPN on the number provided, their executive checked the details and mentioned they do not see any open request of my problem and asked me to connect t mobile
Called t mobile again.. The lady did all verification checks without fail, checked things in system but again the standard reply that there is no good news but wait..
She mentioned call is open but KPN is saying they do not have anything in their queue.. but in all this I being the consumer, is the sufferer at the end.
Not sure how many days wait is pending and if T mobile actually cares for the customers or that they have grown so big and they have stopped paying serious attention to customer complaints now.
I am new to Netherlands.. so i do not know much about T mobile services but may be if anyone from community come across this post and let me know that are in general like this only or mine is a special case.
Beste antwoord door Inderjeet SinghBekijk origineel