Home internet activation

3 jaar geleden
aug. 25, 2023 8:31 a.m. UTC
27 reacties
208 Bekeken

lozanomatheus

Hi there,

Last Monday (21.08) the technician came to do the installation, but there is no signal. So, I called t-mobile and the guy told me that I would get contacted back in 3 days, but I didn't get any call so far. I called t-mobile again on Wednesday and today, but they just said that I would get contacted and this time I didn't get any deadline.

Can I get some help?

Demi van Odido

@lozanomatheus Welcome on our Community! I immediately have checked for you what’s going on with your connection and the technician. I see that the ticket is still open. Due to the processing time by our back office you haven’t heard anything yet. But no worries! Since the ticket is made on Monday, your ticket should be processed today. I’m sure you will receive an update on this later today! Also do you have a mobile subscription with T-Mobile, Tele2 or Ben? Maybe I can help you out in the meantime with your internet data. Please let me know! 😁

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lozanomatheus
Auteur
3 jaar geleden
sep. 29, 2023 5:27 p.m. UTC

Hi @Tommie van Odido, sorry, but I can’t take this answer any longer. It’s being too long without any changes. If they’re the responsible for the infrastructure, then I would rather move my subscriptions to them, but I hope I don’t have to. What can we do about my case?

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Jason van Odido
Community Manager
3 jaar geleden
sep. 30, 2023 3:29 p.m. UTC

@lozanomatheus The subcontractor decides when the appointment can be made, we don't have any say in that whatsoever - I'm sorry! I truly hope it'll be soon.

Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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