Hi @Anastasiya, In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP). Can you please send us one of the above documents? You will find all contact options on our Community: https://community.odido.nl/algemeen-538/vragen-we-zijn-er-voor-je-305004. Thanks so much!
You can find more information about this at our Community: https://community.odido.nl/algemeen-538/ik-ga-verhuizen-wat-nu-276340. For your question about for the Mobile department, I will forward you to my colleagues! Greetings, Ishana
Hello @Anastasiya, Very understandable that you want to cancel your subscription because you are leaving for abroad. I checked right away and I see that you are still in contract until 10-4-2025. If you want to cancel it, you do need to buy out the subscription. You will then pay 50% of the monthly costs for the remaining months and the device credit you currently have outstanding (if you have it). Keep in mind to give one month's notice. If I process the cancellation for you today, the earliest it can be stopped is 4/01/25. Since you want to keep your number, I can arrange for your subscription to be converted to a PrePaid connection on that day, so your number will still remain active. You will then need to keep the number active once every 6 months. By active usage we mean:
- Calling yourself (if the call is answered)
- Recording someone else's voicemail
- Sending text messages
- Top up credit yourself
- Mobile internet
- Forwarded call (only if the party forwarded to accepts the call).
If you perform 1 of the above items once every 6 months, your number will remain active. If not, it will expire, but you will receive reminders. We do not want to keep the number active on our network unnecessarily.
I immediately made the calculation for you and if I convert the subscription to PrePaid on 04/01/24, it will cost you € 22,82. If you want this, I just need to do an additional verification to make sure you are the right person. I have therefore sent a verification code by text message to your number. Can you share it with me? Then I can take care of the cancellation and conversion to PrePaid for you!
Dear Ishana,
Thank you for your reply. Sure I can provide you with this document as soon as I sent a request to the Municipality.
Could you also tell what I should do with the router?
According to the mobile - thank you, I’ll wait for the reply.
BW, Anastasiya
Hello @Anastasiya, Very understandable that you want to cancel your subscription because you are leaving for abroad. I checked right away and I see that you are still in contract until 10-4-2025. If you want to cancel it, you do need to buy out the subscription. You will then pay 50% of the monthly costs for the remaining months and the device credit you currently have outstanding (if you have it). Keep in mind to give one month's notice. If I process the cancellation for you today, the earliest it can be stopped is 4/01/25. Since you want to keep your number, I can arrange for your subscription to be converted to a PrePaid connection on that day, so your number will still remain active. You will then need to keep the number active once every 6 months. By active usage we mean:
- Calling yourself (if the call is answered)
- Recording someone else's voicemail
- Sending text messages
- Top up credit yourself
- Mobile internet
- Forwarded call (only if the party forwarded to accepts the call).
If you perform 1 of the above items once every 6 months, your number will remain active. If not, it will expire, but you will receive reminders. We do not want to keep the number active on our network unnecessarily.
I immediately made the calculation for you and if I convert the subscription to PrePaid on 04/01/24, it will cost you € 22,82. If you want this, I just need to do an additional verification to make sure you are the right person. I have therefore sent a verification code by text message to your number. Can you share it with me? Then I can take care of the cancellation and conversion to PrePaid for you!
Dear Pharwin,
Thank you for the reply.
Ok, could you clarify: I will need to pay off the current subscription (with 50% discount) and additionally pay 22,82 for the pre-paid plan?
Hi @Anastasiya, In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP). Can you please send us one of the above documents? You will find all contact options on our Community: https://community.odido.nl/algemeen-538/vragen-we-zijn-er-voor-je-305004. Thanks so much!
You can find more information about this at our Community: https://community.odido.nl/algemeen-538/ik-ga-verhuizen-wat-nu-276340. For your question about for the Mobile department, I will forward you to my colleagues! Greetings, Ishana
Dear Ishana,
Thank you for your reply. Sure I can provide you with this document as soon as I sent a request to the Municipality.
Could you also tell what I should do with the router?
According to the mobile - thank you, I’ll wait for the reply.
BW, Anastasiya
Hi @Anastasiya, If I process the cancellation for your mobile subscription, you will only have to pay € 22.82 for buying out your subscription. After that, your subscription will be converted to PrePaid, you won't have to pay anything for that. In order to process this for you, I have sent a verification code to your number by SMS. Do you agree to convert your subscription to PrePaid as of 4/01/25? If so, could you share that code with me? Then I can set it up for you!
Hi @Anastasiya, If I process the cancellation for your mobile subscription, you will only have to pay € 22.82 for buying out your subscription. After that, your subscription will be converted to PrePaid, you won't have to pay anything for that. In order to process this for you, I have sent a verification code to your number by SMS. Do you agree to convert your subscription to PrePaid as of 4/01/25? If so, could you share that code with me? Then I can set it up for you!
Hi @Pharwin van Odido , thank you for the clarification. The code 8420801.
Could you also do the same for my husbands’ mobile subscribtion (his number is the same is mine, but ends on 98)?
Hello @Anastasiya, thanks for sharing the code! I have just processed the cancellation for you and also the conversion to PrePaid. Your subscription will be converted to PrePaid as of 4/01/25, I have also just sent you a confirmation email about this!
I would love to take care of this for your husband as well. However, I can and may only help the subscription contractor. Is it possible for him to create an account via our Community and also a topic? Then let him also fill in his profile data at the same time. Or he can contact our webcareteam via Facebook (Odido Nederland or Twitter/X (@OdidoNederland). Or by phone by calling: 0800-0092. This can be done from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 17:30. We are happy to help in any way we can!
If there is anything else I can do for you from this side, feel free to let me know!
Hi @Anastasiya, In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as a proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP). Can you please send us one of the above documents? You will find all contact options on our Community: https://community.odido.nl/algemeen-538/vragen-we-zijn-er-voor-je-305004. Thanks so much!
You can find more information about this at our Community: https://community.odido.nl/algemeen-538/ik-ga-verhuizen-wat-nu-276340. For your question about for the Mobile department, I will forward you to my colleagues! Greetings, Ishana
Dear Ishana, I’ve deregistered, so where I can sent the letter of deregistration (in a private way as this letter contains personal data)?
Hey @Anastasiya, you cannot send images or upload documents via private message on the Community.
You can post it here with your personal details crossed out. Or you can send us a private message on Facebook or X and it will be handled nicely there!
Dear @Pharwin van Odido
I had a call from Odido stating that prepaid sim is not suitable in my case as I won’t be able to activate in abroad. Hence, I asked the Odido consultant keep my subscribtion (I will only change the plan) and do not transfer my number to the pre-paid. Could you check that everything is settled correctly with my number?
Hi @Anastasiya, it's logical that you want to know if everything is going well. I immediately went to work for you and I see that the conversion to PrePaid has just been cancelled! Your subscription now remains and you can definitely keep using your number! Please let me know if you have any questions about this?
