Still nothing???

More than 1 month of no internet. 

Still sending invoices. Asking questions and even when I'm responding 

Doesn't look like odido is going to be doing anything.

@BineetKgaur My sincere apologies for our late response. Of course, I want to help you!

I immediately looked into the system. However, it is not possible from our side yet to restore the connection. We are doing our upmost best to resolve this with the network administrator. I’m really sorry for the miscommunication about this.

From what I understand, you wish to cancel your subscription with us in case we can’t provide you with a connection shortly. Do I have your permission to set this in motion? 

Yes please. @Teresa van Odido 

I'd also expect odido to fix the invoices since its didn't had internet the whole October and since 23rd september I've been complaining about the issues. 

So ideally since 23rd my internet line was of no use. 

Be kind to adjust all those dates and amount. @Teresa van Odido 

Hi @BineetKgaur, I have passed it on to the technical department immediately! As soon as your subscription is cancelled, we can also reimburse the costs for you. Will you send us a message when you have received confirmation of the cancellation? Greetings, Ishana

How long will odido keep troubling me I'm already moved to KPN. When I called last time they said when things with KPan goes OK they will cancel but they still haven't.

I'm still getting invoice. odido service caller still calling and asking to pay as my subscription is still active till January.

Can someone tell me what's your problem in cancelling my internet contract. I'm keeping phone contract for now.

I've been asking to cancel since almost 2 months now.

Cant provide internet properly, can't reimburse all cost (odido ignored last week of september when internet was not there at my house and made me pay) and now failing to even cancel

​@Ishana van Odido  what's wrong with the team. 

Hey ​@BineetKgaur, I see that a request was made on 01-10-2024 for 13-01-2025 with another provider. As a result, I cannot make any changes to the subscription. The subscription will also end on 13-01-2025. 

You know about the request then you should also know that request was to cancel also.

You guys created so much trouble for me and still want to keep going.

I don't know what to say. You guys are all out of sync with each other. Service people say something, customer care says something, here in community your colleague said she can help cancel and you say you can't do it. 

​@Teresa van Odido asked for permission to cancel if you can't provide internet shortly. And she couldn't provide and did not bother to reply again. couldn't even cancel. 

​@Ishana van Odido atleast was replying. Not so fast but she atleast replied. 

​@Tommie van Odido you vanished and i had to ask other people about such experiences. 

And now when customer service said they can cancel when things with kpn are ok but they did not and you all failed too.

Pathetic simply pathetic. God bless your brains. 

At this moment we cannot cancel or change anything to your subscription ​@BineetKgaur, this is because of the request. We cannot do anything about a request with another provider. Your contract will get terminated on 13-01-2025 

You people are so difficult to talk to and get anything done.

Can you tell what is this in the app then (the above screenshot)????

I think it says about cancellation on 1-10-2024 and they're waiting for equipment. This was the reason I knew that odido cancelled it and I cam safely move to KPN. 

I already sent the devices to odido. Not sure if they received it. Can provide DHL tracking number if you want.