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My internet goes down or have problems every 2 months. This time its worse

 

here are few ticket number I have. Theres more but i didn't record them all. 

73378464 from 30 sep

73569618 from 9oct

73586510 from 10 Oct

 

why are you guys not fixing my internet. I'm loosing time calling you with no help. I'm stuck and I can't work. I'm paying you for nothing.

Either let me go for free to KPN or ziggo

OR

compensate in invoice. It's not right you're changing full invoice claiming good connection and leaving customer without connection for more than 6 days

 

almost 20 days me running after your customer care for help.

20 days of chase now. I'm paying extra for mobile data just because of your negligence. my call get disconnected many times when I say "good morning" after their "goedemorgen .....". Thats terrible because I always choose 1 from IVR for english.

 

Calls to customer care every 2 month. it's terrible customer care.

no compensation. I feel so stupid when I call and explain same thing every time.

 

Don't Punish me because I choose other internet because yours is very bad and i cant work at all.

 

Odido says it's KPN fault and KPN say it's odido making false blames. 

I've recorded calls from both blaming each other.

I'm now out on holiday and all surveillance of my house is down. If something happens you won't take responsibility. 

 

I'm so disappointed and furious with odido. I read it's not just me. Such things have happened to others also before. 

Just don't understand why you guys don't care.

Still nothing???

More than 1 month of no internet. 

Still sending invoices. Asking questions and even when I'm responding 

Doesn't look like odido is going to be doing anything.

@BineetKgaur My sincere apologies for our late response. Of course, I want to help you!

I immediately looked into the system. However, it is not possible from our side yet to restore the connection. We are doing our upmost best to resolve this with the network administrator. I’m really sorry for the miscommunication about this.

From what I understand, you wish to cancel your subscription with us in case we can’t provide you with a connection shortly. Do I have your permission to set this in motion? 

 

Yes please. @Teresa van Odido 

I'd also expect odido to fix the invoices since its didn't had internet the whole October and since 23rd september I've been complaining about the issues. 

So ideally since 23rd my internet line was of no use. 

Be kind to adjust all those dates and amount. @Teresa van Odido 

Hi @BineetKgaur, I have passed it on to the technical department immediately! As soon as your subscription is cancelled, we can also reimburse the costs for you. Will you send us a message when you have received confirmation of the cancellation? Greetings, Ishana

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