Hi there, I have been experiencing a very slow internet connection post noon for several days now. I have tested my interenet speed several times and have seen the upload speeds of ~200 Mbps and download speed is in ~300 mbps. My subscription is 1000 Mbps. I also have a wifi plus inside home to extend the connection and that signals with 3 green lights. I have a T54 Zyxel modem. It is very annoying and every other devices are experiencing slow connection after mid day. Worst part is I am trying to reach to their customer service via chat for few days now and they are always busy which is extremely disappointing. I am very disappointed with the internet quality from T-Mobile now. Please advise me what should I do in this situation. I am stuck with this because of my mobile contract, I would prefer to change at the earliest. Thanks!
Welcome to our community!
Thank you for reaching out to us. I want you to be able to enjoy superfast internet again, I’m glad to help you further to achieve this!
I immediately looked into the system to check your connection and I do get a notification that something isn’t going right. Can you please give the router and the ONT (white or black box in the electricity closet) a reset? You can do this as follows:
- Disconnect the router and the Media Converter/ONT (the small white or black box) from the power.
- Wait at least 10 seconds. Then connect the Media Converter/ONT to the power again and let it restart for 30 seconds. Then connect the router to the power again.
- Wait until everything has started up completely.
- Check whether the services are working again.
Please let me know when you're ready. I will continue my investigation and take a look at your connection again!
Hello Teresa,
Thank you for your response. I have been doing that everyday when it gets poor. Its always a restart every time which I forgot to mention above. I also occasionally turn off the WIFI connection at home when I am outside.
It still keeps on happening every day.
Hello
Are the speeds above via WiFi or via a wired connection? And is everything working fine on the morning?
By slow internet connection what do you mean exactly? 200 Mbps is still very fast
Do you maybe have a Genexis/Nokia XGSPON ONT? Than you have this problem maybe:
Hello Waqqas,
Speeds are via WiFi. I don’t have a wired connection. yes most of the times it works in the morning. Some times face issue in the morning as well. Slow internet connection , meaning some websites are buffering and gets stuck every few seconds. I will check the ONT and the link shared.
Hi
If the issue persists, could you check how the lights are functioning on the Wifi-point when the connection is bad? I would love to see you enjoy the Internet soon again!
Reageer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.