Hi David, welcome to our Community! I've looked into your order and the phone that you ordered should be available. Seen you haven't received it yet, I think your order got stuck. I'm sorry for the inconvenience. Please call my colleagues on 0800-0092 and ask for Telesales as soon as possible, so they can help you get a new order in. You don't receive a confirmation that you paid your order. You only receive a confirmation of your order as a whole. I see that this e-mail has been sent to you a few times. Are you not receiving it?

About the installation costs for Fiber, I'm tagging @Teresa van Odido and @Tommie van Odido. They can look into this for you! 

I can't have a new order in, if I Do I will lose out on the cash back from Samsung! 

Regarding the installation cost. Don't worry since I cancelled already. This was unacceptable at the time, took 2 months and got nothing out of it, only stress. I got convinced by the shop ... Again to trust odido for something else and thought of it as a good promotion for the s24ultra. I already provided a payment receipt. It's been a week and no notice of when I can have my phone. I feel scammed again

now i have recevied an email saying my ordered will be cancelled in 24 hours yesterday, now because i chose odido, instead of KPN i will lose out on my 160 euros from Samsung cashback. Choosing Odido is making me lose money. nobody can say anything of the status of what is going on with my order. how is this possible? where can i create an official complaint? does it have to be with the government directly? This is beyond words now

Moderators can not handle sales topics. That is why you were adviced to call sales.

I understand that this is the case, but nobody in this company takes responsibility about anything neither sales, it or moderators. so i just want everyone to see the horribly unorganized and undermanaged company this is.

Sales is the place to be. Try it again, there are many employees in that departement.