1)The UI has no bugs, the auto translation makes a mess of it. The UI is not created and tested for all these addons of browsers. I have that also when I visit german sites and translate them.

2) the shop employee can not state a date when the technician of Guidion comes to install the router.  You will get a link when the fiber is ready for service and than you can make an appointment yourself on an avaliable timeslot.

3) the 5 euro extra customer discount for a 2nd product is activated when the 2nd product get's life. If you only have klik and klaar , you do not pay for fixed internet yet and that's why the normal klik and klaar price is charged. An active Odido mobile subscription will also give you the discount!

1. ​​​​​​This doesn’t happen with any other websites I visited. But let’s not focus on that since it was a Post Scriptum.
2. The shop employee looked at their management software and told me that date. The order has been done on 31/10/2024 and it has been almost two months that no further communications have been sent to me. What do you mean by ready for service? I moved in this house and people that moved out were using a Home internet subscription. It’s not a completely new house.
3. That’s not normal Klik and Klaar charge, that’s 3 EUR surcharge a month, normal charge is 25 EUR. I have been promised by the shop employee that 20 EUR is what I was going to pay, not 28. Also I took a look on MyOdido and the customer benefit is applied here:

But thank you anyway for your response.

There’s no clarity whatsoever on any of these processes and “just wait” doesn’t seem the right reply to tell a customer.
No package has been delivered to my house. No communications about it.
My internet order is not even linked to MyOdido, and on the App I received countless errors trying to link it with the Call To Action showing there.
Shop employees are giving different informations that cost me more than it should have.

Check the invoice details.  The 28 euro is probably a part of one month + the full next month.

From my understanding I have been invoiced back the customer benefit discount.
Not what I was told by the shop employee.
Not my fault the other service is not active, it wasn’t active at the time of the Klik & Klaar subscription, why did the customer benefit even activate then?
Faulty processes that cost me money AND time, nice start.

For klantvoordeel you need two active products. It seems like that you received klantvoordeel on the previous invoice and that is now debited on this one. Next invoice will be the 25 euro only.

If the klik and klaar product is suitable for your situation,  you can also cancel the fiber subscription.  This is a much better priced and flexible solution .

I have signed for a two years contract.
If I cancel now do I have to pay 2 years of invoices?