Hello community.

I have subscribed for T-mobile Thuis internet in the middle of February.

It’s 14th April and I still didn’t receive my internet.

My contract was recreated 2 times.

First time it was cancelled because t-mobile create the subscription to the wrong address. 

I’ve got a message that my line is connected but there was no internet at all.

After some time spent on phone with client service my contract was recreated. When I asked how long does it take to reactivate another line, I’ve got an answer that it’ll take another 2-3 weeks. I was already pissed off but there was no other way so I’ve decided to wait.

I’ve waited for 3 weeks sometimes contacting the client service and every time they said “ the package is on the way, be patient.” So I wrote to them again about 1 week ago and it turned out the contract was created to the wrong address again! (apt. number xx instead of 00xx). Moreover, t-mobile suspend any work on this contract but they didn’t send any email to me regarding this!

I asked them to create a new contract one more time and now I need to wait for I don’t know how many days. When I contact client service via chat, they say I need to call to the support and support can’t say neither the date of line activation or how to speed up the process. So I need to write almost everyday to the client service because there is no any callback provided.

I am extremely disappointed with the work of t-mobile and especially with the client service. I would be happy to get any help with this issue here, but it’s already too many problems with one subscription to recommend this to someone else.