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Hi, I have requested for home internet connection and got an appointment for 29 April. But since I haven't received  the modem, I had to reschedule the appointment to 3rd May.  

Till now I haven't received any tracking number from Post NL. I am not sure whether the hardware for installation will be received by 3rd may.

Since I am working in IT, I am struggling here with the limited bandwidth and it's getting consumed very quickly.

Could you please help me here. I checked with customer care multiple times, but they are also not able to give an answer.

 

Hi @Prasanth2288, welcome to the Community and to T-Mobile Thuis!

I immediately checked whether the status has been updated yet and see the package has been delivered, that's good news. Sorry for the delay and lack of information!

If there's anything else I can help you with, please let me know. Have an amazing weekend and enjoy your subscription! 😄

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