Hi @Murad, welcome to the Community! 

The connection at your address is currently already occupied by a different line. Is it possible that another homeowner/tenant has an active subscription? We can't process your request due to this duplicate line request. Please let me know, I'll gladly help fix the issue.

Hello @Jason, 

I signed the contract on 26th October. I am the only one at this address. When we look at the meters, I saw a modem and the contractor said it is remaining from the previous “huurder”. 

The contractor said they removed the previous huurder with the help of police. That means maybe previous person did not cancel his/her subscription. I really don't know. What should I do?

Thanks,

Murad

@Murad Ooph that's a delicate situation and rather unfortunate, to say the least! Unfortunately we can't do anything unless the previous huurder ends his subscription. However, we have a special team which checks and verifies cases such as yours. They're currently processing your request. It might take another couple of days, but they're trying to resolve the duplicate order. Hope this helps! Good luck and stay safe!

@Murad that is a T Mobile modem. power it up and see if it is working.