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My internet (glasvezel KPN) has been on and off for weeks.

I followed all steps advised, including factory rest of the modem and deepswitches change (I changed them from 3&4 to 1&6).

Now, the red globe light has come up on my zyxtel t-50 (it wasn’t there before).

I followed again all the required steps, but nothing changes. Red globe light remains and I have no internet.

I’m working form home, so this is pretty urgent. 

Can someone please help? Send some technician or someone else? I followed all the steps few times, so please don’t advise to follow them again first..

Thank you!!

hey @Konradp1, welcome to our Community!
Good that you started a topic about this. At the moment, our system is not working so I cannot perform a line measurement. Can you tell me how the FO Link light is on? 

  • Lit continuously green or orange
  • The light is flashing
  • The light is off

Then I will see if I can send a technician for you. Thanks in advance.

 

hi Tommie!

I don’t know which one is the FO Link light… 

but what’s happening is the following:

  • two lights on the left are permanently on with green light
  • first from the right is permanently off
  • second from the right is blinking slowly green
  • third from the right is permanently off
  • 4th and 5th from the right (2.4 & 5 G) are blinking fast green

Is that clear? 

hey @Konradp1, welcome to our Community!
Good that you started a topic about this. At the moment, our system is not working so I cannot perform a line measurement. Can you tell me how the FO Link light is on? 

  • Lit continuously green or orange
  • The light is flashing
  • The light is off

Then I will see if I can send a technician for you. Thanks in advance.

 

 

The red light has been fixed now.

I have changed deepswitches back from 1&6 to 3&4, and it started working again.

I’ll monitor it for some time though, to check if the connection remains stable, as it has been constantly on and off for weeks.. 

Hi @Konradp1, glad to hear you are back online. Keep an eye on it over the next few days. If you notice anything, let me know immediately. I'll look into it for you! 

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