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Order status

Hello!

Could somebody please check my order status - 217182933? I requested internet installation on July 27, and haven’t received any update since then. I also cannot get any details online, it says “De ingevulde gegevens komen helaas niet voor in onze systemen”.!-->

Unfortunately, I couldn’t get any support by phone - the wait time was too long.

Beste antwoord door blessed_beagle

Hi @blessed_beagle I checked your subscription status and I see that it's on hold. The reason was a duplicate order. I have removed the obstruction now. Your order will go through from now on! 😊

 

Thank you very much! I got follow up emails right after this.

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6 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • August 9, 2024

Hello @blessed_beagle 

Have you linked the subscription to your Odido account? If yes what is the status there?

Welkom op de Odido community!
  • blessed_beagle
  • Auteur
  • is een nieuwe Poster
  • August 9, 2024

I’m getting the same error when I try to add the subscription in my Odido account - “De ingevulde gegevens komen helaas niet voor in onze systemen.”

Waqqas
Super User
Forum|alt.badge.img+15
  • WaqqasSuper User
  • Odido Superuser
  • August 9, 2024

@blessed_beagle 

Have you received a confirmation mail via mail? Maybe the ordering proces didn't go through?

Welkom op de Odido community!
  • blessed_beagle
  • Auteur
  • is een nieuwe Poster
  • August 9, 2024

Yes, I have a confirmation email with the order number:

Je koos voor een abonnement bij Odido. Bedankt! Je bestelling heeft bestelnummer 217182933.!-->

Demi van Odido
Odido
Forum|alt.badge.img+9
  • Demi van OdidoOdido
  • Oud-Moderator | Internet + TV
  • August 11, 2024

Hi @blessed_beagle I checked your subscription status and I see that it's on hold. The reason was a duplicate order. I have removed the obstruction now. Your order will go through from now on! 😊

Ik reageer niet meer op privéberichten. Per 1 juni 2025 niet meer werkzaam als moderator. Voor vragen, maak een topic aan. De andere moderators helpen je dan zo snel mogelijk verder.
    • blessed_beagle
    • Auteur
    • is een nieuwe Poster
    • Antwoord
    • August 11, 2024

    Hi @blessed_beagle I checked your subscription status and I see that it's on hold. The reason was a duplicate order. I have removed the obstruction now. Your order will go through from now on! 😊

     

    Thank you very much! I got follow up emails right after this.

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