I moved to a new rental house and Signed Odido Subscription on 11th June 2024. When I was taking the subscription over website it showed my address has optical fibre so I opted for it. But its been more than 2 months I am with no internet and I tried multiple times calling to the customer service but get same answer every time that it will take time. Last time they said the optical fibre will be moved inside house in Mid of August but till now there is no response from them. Today again I called them and got answer that I still need to wait for few more weeks. They also don't have any ETA for the installation and it is very bad service from Odido.
I didn’t even receive the modem and no updates received from Odido. Can someone help me on this issue.
Order: 214814555
Hi
Thank you for creating this topic. I am happy to give you some more explanation about the situation. This is a new fiber optic installation. At the moment the fiber has not been brought inside. This process is completely done by the subcontractor Volkers Wessels Telecom. Unfortunately, we cannot look into their planning. They will contact you as soon as they are ready.
Once the fiber is brought in, your order will be processed and the installation package will be sent to you.
Thanks
Not really at VWT, but I have forwarded it to our glasvezelafdeling to inquire and call you with an update. Hopefully they will have more information
Thanks
Please think about my situation without internet for more than 2 months it is very difficult to work and manage other things as well. Please arrange any other alternate option or suggest any better solution for this. Hope you will help in this situation.
Thanks,
Sriharsha
I understand your question and I immediately send a message to our Back Office to inform me about the possibilities on your adres. As soon as I hear back I will inform you about this as well.
Please let me know if there is anything else I can do for you in the meantime. I’m happy to help!
I immediately send a reminder. I hope I will here back soon, so I can inform you as well.
Please let me know if there is anything else I can do for you in the meantime.
I just received word back that we can temporarily connect you to DSL. The costs of this are 35 for 100 Mbit. Do I have your permission to proceed with the order?
As soon as the order has been processed, you will receive an installation package and before you know it, you’ll be able to enjoy our services!
Hi
But now you are saying that the cost will be 35 Euros for 100 Mbit and it is very costly compared to Fibre. Now if I take the temporary option I need to pay extra untill I get the fibre connection. Since the delay is from your end you need to help on this as I don’t want to pay extra amount for your delay in connection.
And also I want know the ETA when the opticla fibre connection will be available at my house ?
Thanks,
Sriharsha
Hi
Hi
Also if I take the DSL contract you will be changing the contratc to the DSL price and after the optic Fibre is connected again you will create new contract with my previous contract price ?
Thanks,
Sriharsha
It shows 25 Euros per month but you mentioned as 35 euros. Can you explain why is the price difference ?
If it is for 25 euros montly I am ready to take the temporary DSL connection untill I get optic Fibre inside my home.
I am sorry, I can see this as well
Will the Fibre contract or DSL contract will be there after Fibre is active ?
Thanks,
Sriharsha
Hi
And also once Fibre is connected will the DSL contract gets terminiated in between or what is complete process in this case can you elborate me clearly so that I can take a decision ASAP.
Thanks,
Sriharsha
You would need to cancel your current contract and then apply for a DSL subscription
Kindly help on this because going to slower network speed and losing the contract benfits for your delay of installation which should not affect me.
Thanks,
Sriharsha
I can't enter new orders myself
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