Hi Team,



I have been calling from 3 days waiting for some one to pick up. Today Finally some one pickup then I told the problem , I took the connection on 6th for finer optics internet connection KPN team came to install fail 2 times & they gave up. After that I have not received any communication form u guys. Then he told me to wait then he dropped the call. I want to cancel the connection request , The customer service is really poor. I have been sending message in facebook too reply from 2 days.



Please cancel my connection.



Clientnumber:

GHT59368

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How much I would like to fix the situation and keep you on board, in this case we're unable to connect you to our network. I see that we (T-Mobile and our networkoperator) did everything that we could, but there's an obstruction. There's no way to get the DSL line in your home. Until there's a fiber option in your area, T-Mobile Thuis is no option. I cancelled your order without further costs for you. The confirmation for this is in your inbox. I'm sorry for the inconvenience, we didn't know that the network wasn't 100%. I hope you find a new provider that can get internet inhouse for you very quickly!



If you have any questions, I'm here to help and explain!

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Thanks sander , I am ok with the problem took time to resolved , but getting response was really slow and I was sad about that.

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