Hello T-Mobile Thuis Community,
I have been a client since 06-11-2019, and I ordered a move since 26-10-2021 to have internet readily available in my new house by 26-11-2021.
It finally happened on 16-09-2022, after almost a year without home internet and full of excessive extensive calls, delays, frustration, deceiving, anxiety, and let’s not forget the 7-days mobile internet vouchers that I had to call every week to ask for one.
I encourage you to retrieve my dossier and check all my communications and emails with T-Mobile, VolkerWessels, TOF Groep, and KPN to follow-up my case and try to solve it. Also, I will be happy to provide them to you if needed.
I am surprised to learn I did not get any compensation or reconsideration whatsoever and I have to pay EUR 35,- / month (that is even more expensive than if I am a new customer)!
Through this community, I expect T-Mobile compensation department to contact me so we can agree on a fair compensation and not treat my case as if what has been happening since November 2021 was logical and understandable from a customer point of view.