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No longer need installation service for fiber

  • March 21, 2020
  • 5 reacties
  • 224 Bekeken
K

I live in The Hague and got fiber installed to my home. I then got my package of equipment the next day.

But then I had to wait almost a month for a technician to show-up to “install” the equipment.

Installing basically meaning plugging everything in, I went ahead and set everything up on my own and it’s working great.

I would have waited for the technician if the timing was reasonable.

How do I cancel the technician?

Beste antwoord door Jason van Odido

Hi @kingsleyadam, welcome to the Community and to the Thuis club! Thanks a bunch for your outstanding patience, I know the wait hasn’t been easy thus far. Fortunately, you managed to install the package yourself. Well done, hats off to you! :smile: Normally, it’s not advisable to install Fiber on your own, considering the fragility of the components. In this case, however, and with regards to the current crisis at hand, we’ll deny the Guidion installation ticket and make sure your Fiber-line is registered as “completed”. Cheers and have fun with your subscription. Stay safe and strong! :muscle_tone2:

    5 reacties

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • 23251 reacties
    • March 21, 2020

    Hi @kingsleyadam 

    Installation of fiber is normally done by a technician and not by the customer itself because if anything gets damaged it can cost you a lot of money.

    Well you did it yourself and everything is working. A moderator will reply within 24/48 hours and cancel the technician for you.

    Welkom op de Odido community!
    Marcel MCi
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    • Marcel MCi
    • is een gewaardeerde antwoordgever
    • 770 reacties
    • March 22, 2020

    Hi Kingsleyadam,

    Some fiber connection points needs a special cover and fibercable to work well. Can you post a picture of your fiber connection point? If the wrong cable is used problems can occur in the future.

    Regards,

    Marcel

    Klant helpt klant
    Jason van Odido
    Moderator
    Forum|alt.badge.img+17
    • Jason van Odido
    • Community Manager
    • 11075 reacties
    • Antwoord
    • March 23, 2020

    Hi @kingsleyadam, welcome to the Community and to the Thuis club! Thanks a bunch for your outstanding patience, I know the wait hasn’t been easy thus far. Fortunately, you managed to install the package yourself. Well done, hats off to you! :smile: Normally, it’s not advisable to install Fiber on your own, considering the fragility of the components. In this case, however, and with regards to the current crisis at hand, we’ll deny the Guidion installation ticket and make sure your Fiber-line is registered as “completed”. Cheers and have fun with your subscription. Stay safe and strong! :muscle_tone2:

    Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    K
    • kingsleyadam
    • Auteur
    • heeft eerste post geplaatst
    • 2 reacties
    • March 25, 2020

    Hi @kingsleyadam, welcome to the Community and to the Thuis club! Thanks a bunch for your outstanding patience, I know the wait hasn’t been easy thus far. Fortunately, you managed to install the package yourself. Well done, hats off to you! :smile: Normally, it’s not advisable to install Fiber on your own, considering the fragility of the components. In this case, however, and with regards to the current crisis at hand, we’ll deny the Guidion installation ticket and make sure your Fiber-line is registered as “completed”. Cheers and have fun with your subscription. Stay safe and strong! :muscle_tone2:

    Thank you! So far so great.

    Thanks for allowing the community to bring and has their own hardware. It makes a huge difference in the experience of the service.

    Jason van Odido
    Moderator
    Forum|alt.badge.img+17
    • Jason van Odido
    • Community Manager
    • 11075 reacties
    • March 25, 2020

    You’re welcome @kingsleyadam! Really warms my heart to read about positive experiences in these challenging times. Thanks so much! If there’s anything else I can help you with, don’t hesitate to ask. Cheers! :smile:

    Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base


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