I need a SOLUTION as soon as possible please!!
Please be a bit patient @soufianez318 .
A moderator will react tomorrow. You can also call customer service at 0800-0092
Kind regards, Folkert
Can you post a picture of the media converter in such a way we can see which leds are burning?
Can you post a picture of the media converter in such a way we can see which leds are burning?
If you mean by media converter modem (that’s all that was installed). Here is a photo which shows the third led is red (the internet signal one)
Hi@soufianez318
If you have fiber the modem WAN port is connected to a so called Media Converter which resides in the electricity meter cabinet. (in most homes except older ones sometimes) This MC is connected to the fiber and your modem.
Can you send a picture of that device?
Hi@soufianez318
If you have fiber the modem WAN port is connected to a so called Media Converter which resides in the electricity meter cabinet. (in most homes except older ones sometimes) This MC is connected to the fiber and your modem.
Can you send a picture of that device?
Hi @Folkert Thank you, I appreciate your help! Here is a picture of the media converter.
Hi @soufianez318
It looks like something is wrong with the fiber, probably not activated. A job for a technician from the fiber company. Please call T Mobile customer service to arrange this. Refer to your topic here.
Kind regards, Folkert
Hi @soufianez318,
Firts of: thanks for placing an order at T-Mobile Thuis! We would also like to complete the installation as soon as possible. To do so, we need help from the networkoperator. Thanks to a call from the machanic that visitied you, we did just that. The networkoperator will do one of the following two options:
- Change something at a central location.
- Make an appointment with you for a visit.
In the first case you'll see the modem light up after completion and you'll receive an e-mail from us. In the second case the mechanic will explain it to you in person.
Will you keep us informed on the staus?
Hi@soufianez318,
Firts of: thanks for placing an order at T-Mobile Thuis! We would also like to complete the installation as soon as possible. To do so, we need help from the networkoperator. Thanks to a call from the machanic that visitied you, we did just that. The networkoperator will do one of the following two options:
- Change something at a central location.
- Make an appointment with you for a visit.
In the first case you'll see the modem light up after completion and you'll receive an e-mail from us. In the second case the mechanic will explain it to you in person.
Will you keep us informed on the staus?
Hi @Sander, I understand your answer. However, nobody came to change anything as of today and I have not been contacted for any appointment. I was wondering when can I expect that? The mechanic said when he installed everything that this should happen within the next three days at most but still nothing.
I am also trying to contact the customer service but the number is not working @Sander
I just want to say I have internet now after the KPN technicians came today to set the fiber. Thanks
That's good to hear @soufianez318 and apologies for the delay!
