Last Monday (Oct 21st), a Guidion technician visited my house to connect the modem, but there was no link (red light). According to him, it could be a KPN issue, which he reported to Odido.
I received an email with this case number: 73817745, and a deadline of 3 business days.
Three days have passed, and I still have no connection—no fiber optic service and no TV.
Odido provided a mobile data bonus, which I appreciate, but I would like this issue to be resolved as soon as possible
Hi
Please know the billing hasn't started yet. This will only happen when we see that the modem is online!
Thanks,
Hi
Reageer
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