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Hi, I ordered a T-Mobile Thuis package for my new apartment a couple of days ago. The webpage confirmed a successful order and said I will receive an email confirmation within a few minutes. However, up until now I haven't received any confirmation or updates. Was my order well received or did it go missing? Thanks

Hello @Avoara 

I also didn't receive a confirmation email but the order was fine. Via this link you can enter your email address to make a password for T-Mobile thuis.

https://thuis-sso.t-mobile.nl/Account/RequestPassword?clientid=selfcare.client&isnew=true

Hello @Avoara 

I also didn't receive a confirmation email but the order was fine. Via this link you can enter your email address to make a password for T-Mobile thuis.

https://thuis-sso.t-mobile.nl/Account/RequestPassword?clientid=selfcare.client&isnew=true

Thanks, I tried that but also there I don't receive any email or confirmation. So I believe there is a general issue with my order.

@Avoara 

Also checked in your spam mail?

@Avoara

Also checked in your spam mail?

Yes, but also nothing's there

Hi @Avoara If you still haven’t received confirmation then send me a private message with your full address, date of birth and the last four digits of your bank account number and I’ll gladly check the status for you!

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