Unfortunately i subscribed to the Internet at home, but unfortunately for more than a week, and I am waiting for the activation of the services, but to no avail. And the way to communicate with customer service is useless. Unfortunately, their information is incorrect.
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Hello
Have you subscribed for a DSL or Fiber subscription and when you log in into your My T-Mobile account, what is the status saying?
Hi i subscribed for dsl .
My status shows this message
Goed nieuws: je overstapaanvraag is geaccepteerd!
De aanvraag voor het opzeggen van je abonnement(en) is geaccepteerd. De opzegging van je huidige abonnement gaat in zodra je T-Mobile Thuis diensten zijn opgeleverd.
Vervolgstappen
Overstapservice afgerond
Je overstapservice is afgerond en binnenkort kun je genieten van T-Mobile Thuis.
Hi
I have looked into your account and I see that you have contacted our customer service already. My colleagues have made sure that a Guidion technician will come to your house to install the internet for you. Once the technician has installed everything, the contract will be activated! I see that the appointment with Guidion has been made on 11 August. A technician will arrive between 08:00 and 12:00 to help you with this. Until that time you can still use the internet services of your old provider. The contract of the old provider will stay active until our contract has been activated. That way you don't have to worry about being without internet!
Have you received the installation package and when is/was the line supposed to be active? Once the modem is online the status in My T-Mobile will automatically update.
Hi
I have looked into your account and I see that you have contacted our customer service already. My colleagues have made sure that a Guidion technician will come to your house to install the internet for you. Once the technician has installed everything, the contract will be activated! I see that the appointment with Guidion has been made on 11 August. A technician will arrive between 08:00 and 12:00 to help you with this. Until that time you can still use the internet services of your old provider. The contract of the old provider will stay active until our contract has been activated. That way you don't have to worry about being without internet!
Reageer
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