Skip to main content
Hi T-Mobile community,



I received the installation package on May 17.

My subscription starts on May 21 but I received an email on May 17 which is saying the start date has changed to that day.

So I think the internet connectivity was supposed to start on May 17.



When checking for internet availability I get the following error message:



8180 cable error: please make sure the cable is connected to the gateway properly ...



And also the WAN light on modem is off.

I tried to turn the modem on and off multiple times and checked that the plugs are connected properly (see the pictures below).



Can anyone send a technical here to help me out?

Thanks for any help.



Greetings

Altynai



You have to check the incoming line, witch is mostly located in the central cabinet in the hall (meterkast). There you will see a blue cable that is connected to a box. Try to install your modem there in stead of the living room.



Blue cable: https://www.klusidee.nl/Forum/userpix2/112288_image_1.jpg

Box: https://uploads-eu-west-1.insided.com/kpn-nl/attachment/a55b14f5-c213-419a-ac8b-2f4d2cf18b3d.gif



If you still don't have a signal? Call customer service. If it does work? Then it means that the cable from the cabinet in the hall to your living room is not connected properly. You have to sort that out.
Thanks Striker😀

It works after I connect the modem to the incoming line directly.
@Altynai Good to hear it worked with the tips from @Striker! Enjoy your subscription and if you have any other questions I'll be happy to help!

Reageer


ForumvoorwaardenCookie instellingen