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Dear Employee,

I recently moved to my new home in Rhenen. I wanted to take my existing internet connection with me to my new address. However, the appointment you scheduled is approximately 1.5 months later.

Since I already have a modem, there is no need to send another modem. The previous resident of this house also used Odido internet services. I don't understand why I have to wait 1.5 months. I would like to ask you to check your system. If it is possible to transfer my internet connection faster, I would greatly appreciate it.


I originally requested a 400 megabit internet connection, but if I can get internet sooner, I would also be happy with 100 megabit. I look forward to your response and would appreciate your prompt response.
Thank you in advance for your help and attention.

Customer number: XXXXXXX

Yours sincerely,
Ahmet

 

Moderator edit: plaats geen persoonsgegevens in een openbaar bericht.

 

Unfortunately the problem is still not solved😕

Unfortunately the problem is still not solved😕

​@Teresa van Odido ​@Ishana van Odido ​@Tommie van Odido 

Unfortunately the problem is still not solved😕

​@Teresa van Odido ​@Ishana van Odido ​@Tommie van Odido 

I can't add my internet subscription to "Mijn Odido", so I can't manage my internet subscription. I would like to remind you again because I did not get an answer from you.

Hi ​@a.ahmet0050, sorry for our late response. We can only fix this if you have another bankaccount number. The error message; too many records found, occurs because your bankaccount number is in our system too often. This can be solved by changing the bankaccount number on the back to another active bankaccount number. I can do this for you, can you send me another active account number in a private message? If it doesn't work out today, it can go to Tommie or Teresa. We can of course change this afterwards! Greetings, Ishana

Hi ​@Ishana van Odido 

 

Thank you for your response. I currently have only one bank account, so I believe this is an issue that Odido should be able to resolve. I assume you wouldn’t expect me to open a new bank account just to manage my Odido internet subscription :) 

Moreover, I’ve never experienced a similar problem before while having the same number of subscriptions

I have changed the old one ​@a.ahmet0050, you should now be able to add your Internet + Tv subscription! 

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