Hi @Ishana van Odido 

Thank you for your response. I still haven't received an appointment email from Guidon, Odido's installation partner, for the internet installation. I'm sure you understand that it's really frustrating not to be able to use the internet nearly two months after applying. I hope this problem will be solved soon. Thanks in advance for your help

I totally get it @a.ahmet0050. I am sorry for the wait, please know that we want nothing more than to welcome you to our network. We win nothing by letting you wait. Indeed, the date has past and the right department wil get in contact with Delta Fiber. Please know that we will send Guidion out as soon as we possibly can. I hope this will happen soon!

Hi @Cheyenne van Odido 

Actually, the whole story started three months ago when I wanted to move my home internet because I was moving to a new house. After the application, I learned that my internet subscription was canceled due to a mistake by Odido. I then reapplied to Odido for new home internet.

Odido scheduled an appointment so far in the future that I had to pay for extra internet packages to provide internet to my new home. I even bought a new mobile simcard and am still paying extra for the mobile internet that I use as a personal access point (Hotpoint) in my home.

I'm sure you understand me, but I think Odido could have done something to make up for their mistake in this process. ( For example, I have 2 Odido mobile lines, Odido could provide extra mobile internet.) Don't you think I'm right?

Hi @a.ahmet0050, I fully understand your sentiment in this. Hasn't it been offered to send voucher codes so that you can use unlimited internet on our 4g network? 

Hi @Tommie van Odido 

Unfortunately I have not received even a single voucher or anything else‍♂️ 

I have been paying extra money for the internet for 3 months, even though it is not my fault.

@a.ahmet0050 My sincere apologies that you haven’t receive a vouchercode. I immediately send you one in a private message. 

Please let me know if there is anything else I can do. I’m here to help! 

Thank you for your help.

Could you please give information about the latest status of home internet installation date?

Until what date should I wait?

No new update on this yet @a.ahmet0050. However, I did submit a call request to the appropriate department. They will look into it and get back to you with more information on the delivery.

Hello odido employees,

Could someone please send me an internet voucher? It was normally done in @Teresa van Odido  but I can't reach her now. Thanks in advance

@Tommie van Odido @Nora van Odido @Demi van Odido @Ishana van Odido @Cheyenne van Odido  

Would you like to help me?

Hello @a.ahmet0050 

I'll send you a voucher via pm

Thanks a lot @Waqqas 

@a.ahmet0050 

No problem :)

Hello,

I ordered home internet from Odido about 2 months ago. Finally, a cable company came to my house today and installed the fiber optic cable, but I am curious about one issue: I still haven't received an appointment email from "Guidion" for the modem installation. Could you help me with this? Thanks in advance
 

Hi @a.ahmet0050, so the FTU is now installed? Then it won't be very long before Guidion is turned on. Right now, this is the latest update:  We can only provide a rough estimate for the expected delivery date: 07-09-2024. As soon as we can provide a more accurate expected delivery date you will be informed.

Hello,

I have started using my Odido home internet, and I’ve even received my first bill.
However, I can’t see my internet subscription in “Mijn Odido.”

Could you help me with this issue? Klantnummer: QSA53924

You need to add a new subscription in Mijn Odido @a.ahmet0050. Once you login on your Mobile subscription, at the home page is says: Nieuw abonnement toevoegen. Then you should be able to see your subscription! 

Hello @Tommie van Odido 

I have tried this several times, but I keep getting an error message on the website, so I haven’t been able to complete it successfully.

Could you subcribe the error message @a.ahmet0050? Could you also provide a screenshot? Then I can check what is going wrong. At what part of the proces does the error appear? 

Hi @Tommie van Odido 

Even though I entered the requested information, I still get an error message as if I had not entered any information.

You are trying to add Klantvoordeel @a.ahmet0050, this is already active. You need to add a subscription via Abonnement koppelen: 

Hi @Tommie van Odido 

I’ve tried to “abonnement koppeling” but it didn’t work

@a.ahmet0050 Thank you for your efforts and the screenshot. I’m here to help resolve this! 

Can you please add your details (zip code, house number, date of birth, and the last 4 digits of your bank account number) to your community profile? The verification will be complete, and I can immediately transfer this case to the right department. 

Please let me know when you’re ready. I’m waiting to help you! 

Hi @Teresa van Odido 

I added the necessary information, thanks in advance. 

Hi @a.ahmet0050, thank you! The error message; too many records found, occurs because your account number is in our system too often. This can be solved by changing the account number on the back to another active account number. I can do this for you, can you send me another active account number in a private message? If it doesn't work out today, it can go to Tommie or Teresa. We can of course change this afterwards! Greetings, Ishana